By agreeing to eBay's terms, you consent to eBay contacting you via automated calls and texts, recording those calls, and analyzing the content of messages sent through eBay's platform.
This analysis describes what eBay's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes eBay's operational authority to use automated communication methods and telephonic monitoring as part of account management and dispute resolution procedures. This authorization permits eBay to maintain contact and documentation of customer interactions across multiple communication channels without requiring advance notification for each recording instance.
The updated User Agreement incorporates additional policies and terms that were previously referenced separately, making them contractually binding conditions of service use. The agreement now explicitly states that continued use constitutes acceptance of all incorporated policies and additional terms posted on eBay's sites and applications. The updated language emphasizes that disputes are resolved through binding arbitration unless the user opts out according to section 19.B.9, and contains a waiver of class action rights. You can review which eBay entity contracts with you based on your jurisdiction (eBay Inc. for US, eBay UK Limited for UK, eBay GmbH for EU, and others listed) and locate the opt-out mechanism for arbitration in section 19.B.9 of the full agreement.
View change record →Users' private messages and calls can be monitored, recorded, and analyzed by eBay, which raises significant privacy concerns. This consent may also expose users to automated marketing communications they cannot easily avoid without opting out.
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"eBay may contact you using autodialed or prerecorded calls and text messages, at any telephone number that you have provided us, to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires; or (vi) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. eBay may, without further notice or warning and in its discretion, monitor or record telephone conversations you or anyone acting on your behalf has with eBay or its agents for quality control and training purposes, or for its own protection.Excerpt from eBay's User Agreement
This provision implicates the Telephone Consumer Protection Act (TCPA) for automated contact, GDPR and UK GDPR for EU and UK users regarding message content analysis, and CCPA for California residents.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
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The clause establishes eBay's operational authority to use automated communication methods and telephonic monitoring as part of account management and dispute resolution procedures. This authorization permits eBay to maintain contact and documentation of customer interactions across multiple communication channels without requiring advance notification for each recording instance.
Users' private messages and calls can be monitored, recorded, and analyzed by eBay, which raises significant privacy concerns. This consent may also expose users to automated marketing communications they cannot easily avoid without opting out.
ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by eBay.