EA may record and review your in-game voice chats and text messages to enforce its conduct policies, and can use this content to discipline players it believes are violating its rules.
This analysis describes what EA's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision means that in-game voice and text conversations are not private; they may be recorded, reviewed by EA staff or automated systems, and used as grounds for account action.
Interpretive note: The adequacy of legitimate interests as a legal basis for this processing in EU/EEA jurisdictions is not settled, and the scope of automated versus human review is not specified in the document.
Voice and text communications in EA games may be recorded and reviewed, and the content of those communications can result in account sanctions. Consumers should be aware that in-game chat is not confidential.
How other platforms handle this
We will not engage in training or product improvement with private server voice chat recordings of Brazil users.
Identifying and communicating with you, including providing newsletters and marketing materials
We do not use what you say in email, chat, video calls or voice mail, or your documents, photos or other personal files, to target advertising to you.
"We may also monitor, record, review, and retain voice or text communications, and other user-generated Content ("UGC", as defined in our User Agreement), in our Services for purposes of moderating inappropriate Content that violate our policies (like our Positive Play Charter). Moderation includes detecting, investigating and removing inappropriate UGC, as well as potentially sanctioning those players whose activities we find as violating our policies.Excerpt from EA's Privacy and Cookie Policy
REGULATORY LANDSCAPE: This provision may engage electronic communications privacy laws including the Electronic Communications Privacy Act (ECPA) in the US, and equivalent frameworks in the EU under GDPR and the ePrivacy Directive.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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This provision means that in-game voice and text conversations are not private; they may be recorded, reviewed by EA staff or automated systems, and used as grounds for account action.
Voice and text communications in EA games may be recorded and reviewed, and the content of those communications can result in account sanctions. Consumers should be aware that in-game chat is not confidential.
ConductAtlas has identified this type of provision across 278 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by EA.