EA records and stores your voice chats and text messages in games, and human reviewers or automated systems may read or listen to them to check for policy violations.
Every voice chat and text message you send in EA games may be recorded, stored, reviewed by EA staff or automated systems, and used as evidence to sanction your account — without a specific retention period disclosed for this sensitive communications data.
Cross-platform context
See how other platforms handle Voice and Text Communication Monitoring and Recording and similar clauses.
Compare across platforms →Voice and text communications in gaming are often assumed to be ephemeral; EA's policy of recording, retaining, and reviewing them — including by third parties — is not widely understood by players and creates significant privacy risk.
REGULATORY FRAMEWORK: This provision implicates the Electronic Communications Privacy Act (ECPA) 18 U.S.C. §2511 (interception of wire, oral, or electronic communications — EA's 'consent' is arguably obtained via this policy and User Agreement); GDPR Arts. 6(1)(f) and 9 (voice recordings may qualify as special category data if they reveal health or other sensitive information); UK GDPR; Investigatory Powers Act 2016 (UK) for UK-based communications; and potentially state wiretapping laws (e.g., California Penal Code §632 requiring all-party consent for recorded communications). The FTC and EU/EEA DPAs hold primary enforcement authority.
Compliance intelligence locked
Regulatory citations, enforcement risk, and due diligence action items.
Watcher: regulatory citations. Professional: full compliance memo.