D&B says it is not responsible for any financial losses, lost data, or business harm you experience as a result of using its site or relying on its information, and your only remedy if something goes wrong is to stop using the site.
This analysis describes what Dun & Bradstreet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This clause attempts to eliminate virtually all financial liability for D&B, including for direct damages, which is broader than many standard limitation-of-liability clauses that cap but do not eliminate direct damages; applicable law in some jurisdictions may limit the enforceability of this provision.
Interpretive note: The exclusion of direct damages is broader than standard commercial practice and may face enforceability challenges under unconscionability doctrine, FCRA statutory liability provisions, or consumer protection law in specific jurisdictions.
The updated Terms of Use no longer include explicit language describing cookie preferences, consent options (Agree and Proceed, Required Only, Manage Choices), or chat functionality data collection requirements. Previously, the document stated that users could manage cookies or enable chat functionality through specific settings. This removal means users navigating the website will not find these disclosures in the Terms of Use itself, though cookie and chat functionality may continue to operate according to the Cookie Policy, which remains referenced separately.
View change record →If you suffer financial harm, lost business, or data loss as a result of relying on D&B's services or data, these terms assert you have no right to compensation from D&B and your only option is to stop using the site; the practical enforceability of this broad exclusion, particularly for direct damages, may vary by jurisdiction and specific circumstances.
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You will remain responsible for any amounts you fail to pay in connection with your subscription, including collection costs, bank overdraft fees, collection agency fees, reasonable attorneys' fees, and arbitration or court costs.
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"TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUN & BRADSTREET, ITS, LICENSORS AND BUSINESS PARTNERS AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE "RELATED PARTIES") WILL NOT BE LIABLE FOR ANY LOSS OR INJURY ARISING OUT OF, IN WHOLE OR IN PART, DUN & BRADSTREET'S CONDUCT IN PROCURING, COMPILING, COLLECTING, INTERPRETING, REPORTING OR DELIVERING SERVICES. DUN & BRADSTREET AND THE RELATED PARTIES WILL NOT BE LIABLE, WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, FOR ANY DIRECT, PUNITIVE, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST DATA, LOST REVENUES, LOSS OF BUSINESS OPPORTUNITY, AND THE COST OF PROCURING SUBSTITUTE SERVICE OR LOST OPPORTUNITY) ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE DUN & BRADSTREET SITE OR A LINKED SITE. YOUR SOLE REMEDY WITH RESPECT TO ANY PROBLEMS OR DISSATISFACTION WITH THE DUN & BRADSTREET SITE IS TO DISCONTINUE ANY USE OF THE DUN & BRADSTREET SITE.— Excerpt from Dun & Bradstreet's D&B Terms of Use
REGULATORY LANDSCAPE: The exclusion of direct damages is atypical in commercial contracts and may face enforceability challenges under the Uniform Commercial Code and common law unconscionability doctrine, particularly in B2B contexts where the parties are of unequal bargaining power. Where D&B's data is subject to FCRA accuracy requirements, statutory liability provisions may override contractual exclusions, as FCRA provides for actual damages, statutory damages, and attorney's fees for willful or negligent violations. The FTC Act and state consumer protection statutes may also constrain the enforceability of provisions that attempt to eliminate liability for deceptive or unfair practices. GOVERNANCE EXPOSURE: High for enterprise customers. The attempt to exclude liability for direct damages, not just consequential damages, represents a more aggressive limitation than is standard in commercial data service agreements and may not be enforceable as written in all jurisdictions. The framing of discontinuation of use as the sole remedy is particularly notable given that D&B's data products are often central to business operations. JURISDICTION FLAGS: EU consumer protection directives and UK consumer rights legislation may render such exclusions unenforceable against consumers. California's Consumers Legal Remedies Act and other state statutes may limit liability exclusions in consumer-facing contexts. Courts in multiple US jurisdictions have declined to enforce direct damage exclusions where they find the clause unconscionable or contrary to public policy. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should ensure that their separately negotiated product agreements with D&B contain appropriate liability caps and carve-outs that provide more commercially reasonable protections than these website terms. Procurement teams should not rely on these terms as a baseline for liability allocation in commercial relationships. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the liability exclusion interacts with statutory rights under FCRA, CCPA, or other applicable frameworks that preserve consumer or business remedies regardless of contractual waiver. Insurance and risk management teams should account for the absence of contractual recourse from D&B when evaluating exposure from data-driven business decisions.
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This clause attempts to eliminate virtually all financial liability for D&B, including for direct damages, which is broader than many standard limitation-of-liability clauses that cap but do not eliminate direct damages; applicable law in some jurisdictions may limit the enforceability of this provision.
If you suffer financial harm, lost business, or data loss as a result of relying on D&B's services or data, these terms assert you have no right to compensation from D&B and your only option is to stop using the site; the practical enforceability of this broad exclusion, particularly for direct damages, may vary by jurisdiction and specific circumstances.
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