D&B can close your account immediately and without warning for a wide range of reasons, including simply filing a legal claim against D&B, and can ban you from creating a new account for at least a year.
This analysis describes what Dun & Bradstreet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision allows account termination if a user files any claim involving D&B, which could be read as a deterrent to asserting legal rights; the enforceability of this specific trigger may vary by jurisdiction, particularly where consumer protection laws prohibit retaliation for exercising legal rights.
Interpretive note: The enforceability of the termination-upon-claim trigger varies by jurisdiction; some consumer protection statutes may prohibit penalizing users for exercising legal rights, and courts may decline to enforce this specific provision even where the broader termination right is valid.
If D&B decides your conduct violates its broadly worded standards, or if you file a legal claim against D&B, your account can be closed immediately without warning and you may be barred from creating a new one for a year or longer at D&B's sole discretion.
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"We may immediately terminate your Account, or suspend your access to your Account, in our sole discretion and, without notice, for conduct that we believe is: (i) illegal, fraudulent, harassing or abusive; (ii) a violation of this Agreement or any other policies or guidelines posted by D&B; or (iii) harmful to other users, third parties, or the business interests of D&B. Use of an Account for illegal, fraudulent or abusive purposes may be referred to law enforcement authorities without notice to you. If you file a claim against D&B, or a claim which in any way involves D&B, then we may terminate your Account. Upon termination of your Account by us for any of the above-mentioned reasons, (a) you may not establish a new Account for a period of one year (or such other duration as we may determine in our sole discretion) from the date of termination, (b) we will have no obligation to notify any third parties regarding such termination, and (c) you will be responsible for any damages that may result or arise out of termination of your Account.— Excerpt from Dun & Bradstreet's D&B Terms of Use
REGULATORY LANDSCAPE: The clause permitting termination upon a user filing a claim against D&B may engage consumer protection statutes in multiple jurisdictions that prohibit retaliation or penalty for exercising legal rights. The FTC Act Section 5 prohibition on unfair practices may be relevant if this provision effectively deters users from asserting statutory rights, such as CCPA access or deletion requests. State consumer protection laws in California, New York, and other jurisdictions may similarly limit the enforceability of termination triggered by the exercise of legal rights. GOVERNANCE EXPOSURE: Medium. The termination-upon-claim provision is the most legally sensitive element, as it could be characterized as penalizing users for accessing legal remedies. However, the document frames this as a permissive right rather than an automatic consequence, which introduces some ambiguity about how and when it would be exercised in practice. JURISDICTION FLAGS: California's Consumers Legal Remedies Act and similar statutes in other states may render the termination-upon-claim provision unenforceable where it operates to deter the exercise of statutory rights. EU users may have protections under GDPR and consumer contract fairness directives that limit unilateral termination rights, particularly where the user has paid for services. CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should note that the one-year re-registration bar and the absence of any appeal or notice mechanism creates operational risk for businesses that rely on D&B account access for ongoing data services. Procurement teams should assess whether business continuity provisions in product-specific agreements provide stronger protections than these website terms. COMPLIANCE CONSIDERATIONS: Legal teams should flag the termination-upon-claim trigger for review in jurisdictions where such provisions may be unenforceable or may expose D&B to regulatory scrutiny. Compliance programs should also assess whether the no-notice termination right, combined with user liability for damages arising from termination, creates a legally defensible framework under applicable consumer and commercial law.
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The provision allows account termination if a user files any claim involving D&B, which could be read as a deterrent to asserting legal rights; the enforceability of this specific trigger may vary by jurisdiction, particularly where consumer protection laws prohibit retaliation for exercising legal rights.
If D&B decides your conduct violates its broadly worded standards, or if you file a legal claim against D&B, your account can be closed immediately without warning and you may be barred from creating a new one for a year or longer at D&B's sole discretion.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Dun & Bradstreet.