DraftKings · DraftKings Terms of Use · View original document ↗

No-Refund Policy on Deposits

High severity High confidence Explicitdocumentlanguage Unique · 0 of 343 platforms
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Document Record

What it is

Once you deposit money into your DraftKings account, the company states that the payment is final and will not be refunded under any circumstances.

This analysis describes what DraftKings's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision removes what many consumers would consider a standard consumer protection right, and means that if you deposit funds in error, are defrauded, or experience technical issues, DraftKings asserts no obligation to return your money.

Consumer impact (what this means for users)

If you deposit funds into your DraftKings account and later want them returned for any reason other than a contest cancellation, the terms state you have no right to a refund, creating direct financial risk particularly for users who deposit and then cannot access their account or are terminated.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you believe a deposit was made in error or you were charged incorrectly, contact DraftKings customer service at support@draftkings.com with your transaction date, amount, and a description of the issue. Note that the terms state all payments are final, but you may also contact your card issuer to understand chargeback rights.

How other platforms handle this

Netflix Medium

Payments are nonrefundable and there are no refunds or credits for partially used subscription periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, disco...

Spotify Medium

Unless otherwise indicated (for example, if you have signed up for a Prepaid Period), Paid Subscriptions continue indefinitely until cancelled. You will be billed on a recurring basis on the first day of each billing period and you will pay and you authorise us (or the applicable third party, if you...

23andMe Medium

No Refunds. Except as may be required by applicable law, payments are non-refundable and there are no refunds or credits for partially used services. Please refer to 23andMe's Return and Refund Policy.

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▸ View Original Clause Language DOCUMENT RECORD
"
All payments are final. No refunds will be issued. In the event of a dispute regarding the identity of the person submitting an entry, the entry will be deemed submitted by the person in whose name the account was registered.

— Excerpt from DraftKings's DraftKings Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: The blanket no-refund policy may interact with state consumer protection statutes and, in the context of gaming accounts, with state-level fantasy sports consumer protection regulations. The CFPB has oversight authority over consumer payment products and practices, and a categorical no-refund policy on financial account deposits may warrant evaluation under unfair, deceptive, or abusive acts or practices standards. State AGs in jurisdictions with explicit fantasy sports statutes may scrutinize whether this policy complies with consumer protection requirements applicable to gaming operators. GOVERNANCE EXPOSURE: High. A categorical no-refund policy on deposits is a notable departure from common consumer expectations in financial services and may face challenge in jurisdictions with consumer protection statutes that prohibit unfair or unconscionable contract terms. The policy is stated without qualification in the document, which could create enforcement exposure if applied to cases involving fraud, error, or unauthorized transactions. JURISDICTION FLAGS: California, New York, and Massachusetts consumer protection frameworks may limit the enforceability of categorical no-refund clauses in consumer financial product contexts. Missouri-specific withdrawal protections are separately addressed in the document, suggesting awareness of state-level variation, but the no-refund language itself is not qualified by jurisdiction. CONTRACT AND VENDOR IMPLICATIONS: Payment processors and card networks have their own chargeback rights that operate independently of DraftKings' terms, which means the practical enforceability of the no-refund policy is limited by card network rules. The terms acknowledge chargeback consequences, suggesting awareness of this tension. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the no-refund policy as stated satisfies applicable state-level consumer protection disclosure requirements for gaming operators. The interaction between this clause and the chargeback consequences provision should be reviewed to ensure consistent treatment of disputed transactions. Jurisdictions with specific fantasy sports consumer fund protection regulations may require that player funds be treated differently than general commercial payment terms suggest.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • CFPB
    The CFPB has oversight authority over consumer payment products and practices, including the fairness of no-refund policies on consumer financial account deposits
    File a complaint →
  • State AG
    State attorneys general may investigate no-refund policies under state consumer protection and fantasy sports statutes
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
DraftKings Terms of Use
Entity
DraftKings
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-004803
Document ID
CA-D-00348
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
ed63c19c7ed37989fe1f2f4c3ee5050bd18a06d50ccb46aa77b4290df55a1189
Analysis generated
May 7, 2026 08:55 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DraftKings
Document: DraftKings Terms of Use
Record ID: CA-P-004803
Captured: 2026-05-07 08:55:40 UTC
SHA-256: ed63c19c7ed37989…
URL: https://conductatlas.com/platform/draftkings/draftkings-terms-of-use/no-refund-policy-on-deposits/
Accessed: June 27, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does DraftKings's No-Refund Policy on Deposits clause do?

This provision removes what many consumers would consider a standard consumer protection right, and means that if you deposit funds in error, are defrauded, or experience technical issues, DraftKings asserts no obligation to return your money.

How does this clause affect you?

If you deposit funds into your DraftKings account and later want them returned for any reason other than a contest cancellation, the terms state you have no right to a refund, creating direct financial risk particularly for users who deposit and then cannot access their account or are terminated.

Is ConductAtlas affiliated with DraftKings?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DraftKings.