This analysis describes what 23andMe's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The no-refund policy means users who are dissatisfied with their results, change their minds after purchase, or encounter service issues outside the specific sample failure protocol have no contractual right to a refund under these Terms.
Users who purchase a 23andMe service and later decide they do not want to proceed, or who are dissatisfied with results for reasons other than sample processing failure, are not entitled to a refund under the Terms, subject to any applicable legal requirements in their jurisdiction.
How other platforms handle this
For subscribers residing in Germany: You may terminate your subscription after it has renewed with a notice period of one month. Your right to terminate for cause remains unaffected.
If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you.
The cancellation will take effect at the end of the billing period. You can see when your subscription will end on the "Account" page.
"No Refunds. Except as may be required by applicable law, payments are non-refundable and there are no refunds or credits for partially used services. Please refer to 23andMe's Return and Refund Policy.Excerpt from 23andMe's Terms of Service
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The no-refund policy means users who are dissatisfied with their results, change their minds after purchase, or encounter service issues outside the specific sample failure protocol have no contractual right to a refund under these Terms.
Users who purchase a 23andMe service and later decide they do not want to proceed, or who are dissatisfied with results for reasons other than sample processing failure, are not entitled to a refund under the Terms, subject to any applicable legal requirements in their jurisdiction.
ConductAtlas has identified this type of provision across 178 platforms. See the full comparison.
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