Section 17 requires users to compensate DoorDash for certain losses or legal costs that DoorDash incurs as a result of the user's actions or violations of the terms.
This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This indemnification clause allocates legal and financial responsibility to users for defending DoorDash against third-party claims connected to user actions or service violations. The provision shifts certain defense costs and liability exposure from the platform to individual users.
Interpretive note: The full text of Section 17 was not reproduced in the available document excerpt; the specific scope, triggering events, and any limitations on the indemnification obligation cannot be assessed.
This provision establishes that users may be required to indemnify DoorDash for losses arising from their conduct; the specific scope, triggers, and any limitations on this obligation cannot be fully assessed from the available document text.
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"SECTION 17 OF THIS AGREEMENT CONTAINS AN INDEMNIFICATION PROVISION.— Excerpt from DoorDash's DoorDash Terms of Service
(1) REGULATORY LANDSCAPE: Consumer indemnification provisions are subject to review under state consumer protection statutes and general contract law principles; courts in some jurisdictions have declined to enforce broad consumer indemnification clauses that are deemed unconscionable or contrary to public policy. The FTC Act may be relevant if broad indemnification obligations operate unfairly against consumers. (2) GOVERNANCE EXPOSURE: Medium. Consumer-facing indemnification clauses are common in platform agreements but vary significantly in scope; a broad indemnification obligation could expose individual consumers to disproportionate liability for platform-related losses. The full text of Section 17 is required to assess the specific scope and any carve-outs. (3) JURISDICTION FLAGS: California courts have scrutinized indemnification provisions in consumer contracts for unconscionability. Australian Consumer Law and Quebec's Consumer Protection Act may limit the enforceability of indemnification obligations that are disproportionate or not prominently disclosed to consumers. (4) CONTRACT AND VENDOR IMPLICATIONS: Organizations using DoorDash's platform should assess whether the indemnification obligation in Section 17 could expose the organization to liability for actions taken by its employees or representatives using the platform, particularly in the context of Section 2's definition of 'User' as including organizations. (5) COMPLIANCE CONSIDERATIONS: Legal teams should review the full text of Section 17 to assess the specific triggering events, the scope of covered losses, any reciprocal indemnification from DoorDash, and whether any limitations apply. The interaction between Section 17 and Section 20's limitation of liability warrants particular attention to understand the complete risk allocation structure.
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This indemnification clause allocates legal and financial responsibility to users for defending DoorDash against third-party claims connected to user actions or service violations. The provision shifts certain defense costs and liability exposure from the platform to individual users.
This provision establishes that users may be required to indemnify DoorDash for losses arising from their conduct; the specific scope, triggers, and any limitations on this obligation cannot be fully assessed from the available document text.
ConductAtlas has identified this type of provision across 11 platforms. See the full comparison.
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