DoorDash Terms of Service

This document is DoorDash's Consumer Terms and Conditions (effective September 3, 2025), governing access to and use of DoorDash's online marketplace platform, Technology, and Services across the United States, Canada, Australia, New Zealand, and Puerto Rico, with a stated legal basis as a binding contract between users and the applicable DoorDash entity for their jurisdiction. The agreement states that users consent to DoorDash's Privacy Policy by using the Services, authorizes DoorDash to collect, use, and disclose personal information in accordance with that policy, and requires users to submit most disputes to individual binding arbitration (Section 14) with a class action waiver, subject to limited exceptions including sexual harassment and sexual assault claims for US consumers and a separate dispute framework for New Zealand consumers. Section 14's arbitration clause and class action waiver are subject to a 30-day opt-out window for new users, and the agreement notes that the arbitration provisions do not apply to Quebec consumers; the breadth of the class action waiver and the retroactive application to claims that arose before the effective date are provisions that may be constrained by applicable consumer protection law in certain jurisdictions, particularly in Australia, Canada, and the EU. The document engages with the FTC Act (unfair or deceptive practices), CCPA and US state consumer protection frameworks, Australian Consumer Law, and general international consumer protection regimes; compliance obligations vary materially by jurisdiction, and the agreement acknowledges these differences through jurisdiction-specific carve-outs in the arbitration, warranty disclaimer, and liability limitation sections.