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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“upon delivery or pickup of alcohol products, the recipient of any alcohol products will provide valid government-issued identification proving the requisite legal age and that the recipient will not be intoxicated when receiving such products.”
“TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH'S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM.”
“EXCEPT AS EXPRESSLY AGREED TO IN SECTION 14(g)...YOU AND DOORDASH AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS.”
“Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at DoorDash's sole discretion”
“UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE ONLY TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR DASHPASS SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD”
“Modifications Subject to Section 14(k) of this Agreement, DoorDash reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Technology or Services at any time, effective upon posting an updated version of this Agreement”
This document is the contract between you and DoorDash that governs how you may use the app and services. If something goes wrong, your ability to get a refund is limited—completed orders are non-refundable—and you cannot sue DoorDash in court or join a class action; disputes go to individual arbitration instead. DoorDash can change these terms at any time by posting an updated version, and your DashPass subscription renews automatically unless you cancel before the renewal date.
DoorDash's Terms of Service establishes the rights and obligations governing use of its platform, Services, and Technology. The agreement requires users to grant DoorDash a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license over submitted user content and prohibits use of the Services or their content for software development—including AI and machine learning training—without prior written consent. DoorDash caps its aggregate liability at amounts paid or owed by the user in the six months preceding a claim, requires users to indemnify DoorDash and its affiliates for losses arising from the user's content, misuse, or violations, and treats charges for completed or merchant-confirmed orders as final and non-refundable. Disputes must be resolved through binding individual arbitration, with both parties mutually waiving class, collective, and representative proceedings as well as constitutional and statutory rights to a court or jury trial, except as required by applicable law.
As an individual user, DoorDash holds you to a contract that limits how much it can owe you—its total liability is capped at what you paid or owed DoorDash in the six months before any incident. Completed and merchant-confirmed orders are non-refundable, and you are prohibited from filing false or fraudulent claims about missing or incorrect items. Any content you submit—such as reviews—is licensed to DoorDash permanently and irrevocably. You and DoorDash both give up the right to a court or jury trial; covered disputes go to binding individual arbitration only. For DashPass subscribers, the one concrete action available is to cancel before the renewal date to avoid being charged for another subscription period, as DoorDash provides prior notice only to the extent required by applicable law.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
1 important change detected
6 versions captured · Latest change detected by ConductAtlas: August 2026
We withheld clauses we had published from this document. Each withholding is recorded in our correction log:
“upon delivery or pickup of alcohol products, the recipient of any alcohol products will provide valid government-issued identification proving the requisite legal age and that the recipient will not be intoxicated when receiving such products.”
“TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DOORDASH'S AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU TO DOORDASH IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO …”
“EXCEPT AS EXPRESSLY AGREED TO IN SECTION 14(g)...YOU AND DOORDASH AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS.”
“Charges paid by you for completed and delivered orders, or for orders confirmed by a Merchant, are final and non-refundable. DoorDash has no obligation to provide refunds or credits but may grant them gratuitously at DoorDash's sole discretion”
“UNLESS YOU CANCEL, BY DEFAULT (AND WITH PRIOR NOTICE ONLY TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR DASHPASS SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF THE THEN-CURRENT SUBSCRIPTION PERIOD”
“Modifications Subject to Section 14(k) of this Agreement, DoorDash reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Technology or Services at any time, effective upon posting an updated version of …”
“any dispute or claim arising out of or relating in any way to the subject matter of the Agreement...will be resolved by binding arbitration, rather than in court, except as otherwise required by law”
“You hereby grant DoorDash...a perpetual, irrevocable, transferable, fully paid, royalty-free, non-exclusive, worldwide, fully sublicensable right and license to use, copy, display, publish, modify, remove, publicly perform, translate, create derivative works from, distribute...”
“You will not use or attempt to use the Services or content accessible through the Services without DoorDash's prior written consent in connection with the development of any software program, including, but not limited to, training a machine learning or …”
“You will not falsely or fraudulently claim that your order or items from your order were missing, incorrect, of poor quality, defective, or never delivered and you will return any order mistakenly delivered to you if requested”
“Indemnification To the extent permitted by law, you agree to indemnify and hold harmless DoorDash and its officers, directors, employees, agents, and affiliates...from and against any losses, claims, actions, costs, damages, penalties, fines, and expenses...arising out of, relating to, or …”
“TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND DOORDASH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND RECEIVE A JUDGE OR JURY TRIAL.”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
DoorDash has updated this document before. Monitor includes alerts from a daily check, structured change summaries, and monitoring for up to 20 platforms.
Need provision-level monitoring and regulatory mapping? Insight includes governance timelines, drift analysis, and full provision tracking.
Cross-platform context
See how other platforms handle Age-Restricted Item Delivery Failure Renders Order Non-Refundable and similar clauses.
Compare across platforms →Governance Monitoring
Structured alerts for policy changes, governance events, and provision updates across 343 platforms.