DoorDash Terms of Service

This document is the contract between you and DoorDash that governs how you may use the app and services. If something goes wrong, your ability to get a refund is limited—completed orders are non-refundable—and you cannot sue DoorDash in court or join a class action; disputes go to individual arbitration instead. DoorDash can change these terms at any time by posting an updated version, and your DashPass subscription renews automatically unless you cancel before the renewal date.

DoorDash's Terms of Service establishes the rights and obligations governing use of its platform, Services, and Technology. The agreement requires users to grant DoorDash a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license over submitted user content and prohibits use of the Services or their content for software development—including AI and machine learning training—without prior written consent. DoorDash caps its aggregate liability at amounts paid or owed by the user in the six months preceding a claim, requires users to indemnify DoorDash and its affiliates for losses arising from the user's content, misuse, or violations, and treats charges for completed or merchant-confirmed orders as final and non-refundable. Disputes must be resolved through binding individual arbitration, with both parties mutually waiving class, collective, and representative proceedings as well as constitutional and statutory rights to a court or jury trial, except as required by applicable law.

As an individual user, DoorDash holds you to a contract that limits how much it can owe you—its total liability is capped at what you paid or owed DoorDash in the six months before any incident. Completed and merchant-confirmed orders are non-refundable, and you are prohibited from filing false or fraudulent claims about missing or incorrect items. Any content you submit—such as reviews—is licensed to DoorDash permanently and irrevocably. You and DoorDash both give up the right to a court or jury trial; covered disputes go to binding individual arbitration only. For DashPass subscribers, the one concrete action available is to cancel before the renewal date to avoid being charged for another subscription period, as DoorDash provides prior notice only to the extent required by applicable law.