Key Facts
What must the recipient of alcohol products provide?
DoorDash requires that the recipient of alcohol products provide valid government-issued identification proving requisite legal age and not be intoxicated at the time of delivery or pickup.
Must the recipient not be intoxicated at the time of delivery or pickup?
DoorDash requires that the recipient of alcohol products provide valid government-issued identification proving requisite legal age and not be intoxicated at the time of delivery or pickup.
Is the cap the greater of amounts actually paid by or due from the user to DoorDash in the six-month period immediately preceding the event giving rise to the claim?
DoorDash caps its aggregate liability at the greater of amounts actually paid by or due from the user to DoorDash in the six-month period immediately preceding the event giving rise to the claim, to the fullest extent permitted by applicable law.
Do DoorDash and the user mutually waive the right to resolve claims within the scope of the arbitration agreement on a class, collective, or representative basis?
DoorDash and the user mutually waive the right to resolve claims within the scope of the arbitration agreement on a class, collective, or representative basis, except as expressly agreed to in Section 14(g).
Are charges paid for completed and delivered orders final and non-refundable?
DoorDash treats charges paid for completed and delivered orders, or for orders confirmed by a merchant, as final and non-refundable.
Are charges paid for orders confirmed by a merchant final and non-refundable?
DoorDash treats charges paid for completed and delivered orders, or for orders confirmed by a merchant, as final and non-refundable.
Does DoorDash automatically renew a user's DashPass subscription at the end of each subscription period?
DoorDash automatically renews a user's DashPass subscription at the end of each subscription period unless the user cancels, with prior notice provided only to the extent required by applicable law.
When is prior notice provided?
DoorDash automatically renews a user's DashPass subscription at the end of each subscription period unless the user cancels, with prior notice provided only to the extent required by applicable law.
Can DoorDash modify the terms and conditions of the Agreement?
DoorDash reserves the right to modify the terms and conditions of the Agreement or its policies relating to the Technology or Services at any time, effective upon posting an updated version of the Agreement.
Can DoorDash modify its policies relating to the Technology or Services?
DoorDash reserves the right to modify the terms and conditions of the Agreement or its policies relating to the Technology or Services at any time, effective upon posting an updated version of the Agreement.
Summary
This document is the contract between you and DoorDash that governs how you may use the app and services. If something goes wrong, your ability to get a refund is limited—completed orders are non-refundable—and you cannot sue DoorDash in court or join a class action; disputes go to individual arbitration instead. DoorDash can change these terms at any time by posting an updated version, and your DashPass subscription renews automatically unless you cancel before the renewal date.
Analysis
DoorDash's Terms of Service establishes the rights and obligations governing use of its platform, Services, and Technology. The agreement requires users to grant DoorDash a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license over submitted user content and prohibits use of the Services or their content for software development—including AI and machine learning training—without prior written consent. DoorDash caps its aggregate liability at amounts paid or owed by the user in the six months preceding a claim, requires users to indemnify DoorDash and its affiliates for losses arising from the user's content, misuse, or violations, and treats charges for completed or merchant-confirmed orders as final and non-refundable. Disputes must be resolved through binding individual arbitration, with both parties mutually waiving class, collective, and representative proceedings as well as constitutional and statutory rights to a court or jury trial, except as required by applicable law.
What this means for you
As an individual user, DoorDash holds you to a contract that limits how much it can owe you—its total liability is capped at what you paid or owed DoorDash in the six months before any incident. Completed and merchant-confirmed orders are non-refundable, and you are prohibited from filing false or fraudulent claims about missing or incorrect items. Any content you submit—such as reviews—is licensed to DoorDash permanently and irrevocably. You and DoorDash both give up the right to a court or jury trial; covered disputes go to binding individual arbitration only. For DashPass subscribers, the one concrete action available is to cancel before the renewal date to avoid being charged for another subscription period, as DoorDash provides prior notice only to the extent required by applicable law.
3 important changes detected
4 versions captured · Last updated: August 2026
What changed
DoorDash expanded its refund policy in an update detected on August 13, 2026 to include British Columbia consumers alongside Quebec consumers. The updated terms now explicitly state that Canadian consumers in British Columbia with annual DashPass subscriptions can cancel renewal at any time before or after the renewal date; cancellations before renewal incur no fees, and cancellations after renewal receive a prorated refund issued within 15 days. Previously, the terms applied a blanket non-refundable subscription model to all Canadian consumers except those in Quebec.
Why this matters
The updated terms now authorize British Columbia DashPass subscribers to cancel annual subscription renewals at any time before or after the renewal date, with no penalty if canceled before renewal and a prorated refund of the subscription fee for the unused portion if canceled after renewal. Refunds will be issued within 15 days after cancellation. British Columbia consumers previously operated under the non-refundable subscription model applied to most Canadian consumers; this change brings them to parity with Quebec consumers who already had explicit cancellation and refund rights.
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What changed
DoorDash updated its Terms of Service effective July 1, 2026, making three changes to fee-related language. First, the company replaced references to 'Expanded Range Fees' and 'Surge Fees' with 'Long Distance Fees' and 'Weather Impacts Fees' in the list of fees it may charge. Second, the company modified a clause stating that Service Fees are not payment for access to technology, expanding it to cover all seven fee types now listed. These changes clarify which fees DoorDash may adjust and reinforce that fees do not constitute payment for platform access.
Why this matters
The updated terms now list different fee categories that DoorDash may charge: Long Distance Fees and Weather Impacts Fees replace Expanded Range Fees and Surge Fees. The terms clarify that none of these fees—including Service Fee, Delivery Fee, Small Order Fee, Long Distance Fee, Regulatory Response Fee, or Weather Impact Fee—constitute payment for rights to access or use the DoorDash platform. This does not create new fees or pricing authority; it clarifies the terminology and reaffirms that fees are for services, not platform access.
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May 11, 2026
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DoorDash removed the header line identifying the document's country and language jurisdiction (Country / Jurisdiction United States Document Language English) from the opening of its Terms of Service on May …
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Archival ProvenanceSource & Archival Record
Last Captured
August 13, 2026 00:24 UTC
Capture Method
Automated scheduled archival capture
Document ID
CA-D-000133
Version ID
CA-V-005744
SHA-256
825dee360feb39c4eee3c6244c617f903532db25a6f5508d8aa42f8747c2ef77
✓ Snapshot stored
✓ Text extracted
✓ Change verified
✓ Hash verified