Section 20 limits the amount DoorDash can be held financially responsible for if something goes wrong in connection with the Services.
This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Liability caps restrict the financial remedies available to users if they suffer harm related to DoorDash's Services; the practical scope of this limitation depends on the specific cap amount and applicable law in the user's jurisdiction.
Interpretive note: The full text of Section 20 was not reproduced in the available document excerpt; the specific cap amount, excluded categories, and jurisdictional carve-outs cannot be assessed.
This provision places limits on DoorDash's financial liability to users, which may restrict the compensation available if a user suffers harm in connection with using the Services; the specific cap and any jurisdictional exceptions cannot be fully assessed from the available document text.
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TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER WHATNOT NOR ITS SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORT...
In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...
Except as stated in Section L.3.b, the liability of each party, and its affiliates and licensors, for any damages arising out of or related to these Terms (i) excludes damages that are consequential, incidental, special, indirect, or exemplary damages, including lost profits, business, contracts, re...
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"SECTION 20 OF THIS AGREEMENT CONTAINS PROVISIONS WHICH LIMIT OUR LIABILITY TO YOU.— Excerpt from DoorDash's DoorDash Terms of Service
(1) REGULATORY LANDSCAPE: Limitation of liability clauses in consumer contracts are subject to review under the FTC Act and state consumer protection statutes in the US, and under Australian Consumer Law, the New Zealand Consumer Guarantees Act, and Canadian consumer protection statutes internationally. Statutory consumer rights in these jurisdictions may provide remedies that cannot be limited by contract. (2) GOVERNANCE EXPOSURE: Medium. Liability limitations are standard in consumer-facing platform agreements, but their enforceability depends on the specific cap amount, the type of harm, and the applicable jurisdiction. Courts in some jurisdictions have declined to enforce liability caps that are disproportionate to the service value or that exclude liability for gross negligence or intentional misconduct. (3) JURISDICTION FLAGS: Australian and New Zealand consumers may retain non-waivable statutory remedies under consumer guarantees legislation regardless of the contractual cap. Quebec consumers have protections under the Consumer Protection Act. California and other states with consumer protection statutes may limit the enforceability of liability caps against individual consumers. (4) CONTRACT AND VENDOR IMPLICATIONS: Organizations using DoorDash's platform should assess whether the liability limitation in Section 20 is consistent with their risk tolerance and whether it applies to claims arising from data breaches, service outages, or failed deliveries that may affect their business operations. Procurement teams should consider whether indemnification provisions in Section 17 interact with the liability cap in ways that shift risk to the user. (5) COMPLIANCE CONSIDERATIONS: Legal teams should review the full text of Section 20 to assess the specific cap amount, the categories of harm excluded from liability, and any jurisdiction-specific carve-outs. The interaction between the limitation of liability in Section 20 and the indemnification obligations in Section 17 warrants particular attention.
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Liability caps restrict the financial remedies available to users if they suffer harm related to DoorDash's Services; the practical scope of this limitation depends on the specific cap amount and applicable law in the user's jurisdiction.
This provision places limits on DoorDash's financial liability to users, which may restrict the compensation available if a user suffers harm in connection with using the Services; the specific cap and any jurisdictional exceptions cannot be fully assessed from the available document text.
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