If you have a dispute with DoorDash, you generally must resolve it through individual arbitration rather than a lawsuit, and you cannot join a class action against DoorDash unless you opt out within 30 days of accepting these terms.
This analysis describes what DoorDash's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement states that this clause applies retroactively to claims that arose before the effective date, meaning it could affect disputes users may already have, and waiving class action rights eliminates a mechanism that can be practically necessary for small-value claims.
Interpretive note: The retroactive application to pre-existing claims and enforceability of the class action waiver may vary by jurisdiction and is subject to ongoing legal and regulatory development.
Under this provision, users who do not opt out within 30 days are required to pursue any dispute with DoorDash individually through arbitration, and the agreement states they waive the right to a jury trial and class or representative proceedings.
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YOU AND UNITY AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAIN...
Any Dispute will be determined in English by final, binding arbitration according to the region-specific processes below. Judgment on any award issued through the arbitration process in this Section J.2 (Arbitration) may be entered in any court having jurisdiction. EACH PARTY AGREES THEY ARE WAIVING...
You and Stripe agree to resolve any disputes, controversies, or claims arising out of or relating to this agreement or the Services through binding individual arbitration instead of in court, except that either party may bring claims in small claims court if they qualify. There will be no right or a...
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"SECTION 14 OF THIS AGREEMENT (WHICH DOES NOT APPLY TO CANADA CONSUMERS RESIDING IN THE PROVINCE OF QUÉBEC) CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS THAT YOU AND WE HAVE AGAINST EACH OTHER ARE RESOLVED, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED BEFORE THE EFFECTIVE DATE OF THIS AGREEMENT. IN PARTICULAR, SECTION 14 SETS FORTH OUR ARBITRATION AGREEMENT WHICH WILL REQUIRE DISPUTES BETWEEN US TO BE SUBMITTED TO ARBITRATION, WITH LIMITED EXCEPTIONS (FOR EXAMPLE, NEW ZEALAND CONSUMERS ARE GOVERNED BY SECTION 14(c)(iv) OF THIS AGREEMENT, AND UNITED STATES CONSUMERS DO NOT NEED TO ARBITRATE INDIVIDUAL CLAIMS OF SEXUAL HARASSMENT OR SEXUAL ASSAULT IN CONNECTION WITH THEIR USE OF THE SERVICES). UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT AND TO THE EXTENT PERMITTED BY APPLICABLE LAW: (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING (EXCEPT FOR AUSTRALIA CONSUMERS); AND (2) YOU ARE WAIVING YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. THE ARBITRATION AGREEMENT COULD AFFECT YOUR RIGHT TO PARTICIPATE IN PENDING OR PROPOSED CLASS ACTION LITIGATION.— Excerpt from DoorDash's DoorDash Terms of Service
(1) REGULATORY LANDSCAPE: This provision engages with the Federal Arbitration Act (FAA) in the US, which generally governs the enforceability of arbitration clauses in consumer contracts. The FTC has ongoing scrutiny of mandatory arbitration and class action waivers in consumer contracts. The retroactive application of the arbitration agreement to pre-existing claims is a provision that courts have assessed with varying outcomes; enforceability may depend on the specific facts and applicable state law, and compliance teams should not assume blanket enforceability. The carve-out for Quebec consumers reflects the requirements of Quebec's Consumer Protection Act, which limits mandatory arbitration clauses. (2) GOVERNANCE EXPOSURE: High. The retroactive scope of this provision, combined with the class action waiver, creates significant legal and reputational exposure in consumer-facing litigation contexts. The carve-out for sexual harassment and sexual assault claims reflects compliance with the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act of 2022 in the US. The Australia exception to the class action waiver reflects constraints under Australian Consumer Law. (3) JURISDICTION FLAGS: US consumers outside Quebec are subject to the full arbitration and class action waiver. Quebec consumers are explicitly excluded from Section 14. Australia consumers are excluded from the class action waiver but remain subject to other arbitration provisions. New Zealand consumers are governed by a separate subsection. California courts have, in certain cases, declined to enforce class action waivers in consumer contracts under California law, though FAA preemption complicates this analysis. Illinois, Washington, and other states with strong consumer protection statutes may also create heightened exposure. (4) CONTRACT AND VENDOR IMPLICATIONS: For B2B accounts using DoorDash's platform, this clause asserts that disputes on behalf of organizational accounts are also subject to arbitration. Procurement and legal teams entering DoorDash service agreements should confirm whether this clause applies to their contractual relationship and whether their standard commercial terms include carve-outs. The agreement does not appear to include audit rights for institutional users. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should audit the opt-out mechanism to confirm it is presented clearly at account creation with the 30-day deadline prominently disclosed. Legal teams should evaluate whether the retroactive application to pre-existing claims is consistent with applicable state and provincial consumer protection law. The document should be reviewed against any pending state legislation in California, Minnesota, or other jurisdictions that may further limit mandatory arbitration in consumer contracts.
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The agreement states that this clause applies retroactively to claims that arose before the effective date, meaning it could affect disputes users may already have, and waiving class action rights eliminates a mechanism that can be practically necessary for small-value claims.
Under this provision, users who do not opt out within 30 days are required to pursue any dispute with DoorDash individually through arbitration, and the agreement states they waive the right to a jury trial and class or representative proceedings.
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