You agree to protect DocuSign from any legal claims or costs that arise from your use of the service, including claims brought by third parties.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The indemnification obligation allocates financial and legal risk to the user for disputes involving third parties that relate to the user's conduct or content. This affects the cost structure of using the service, as users assume responsibility for defending DocuSign against external claims rather than DocuSign bearing those costs internally.
Business users and individuals who send documents for signature could face significant financial exposure if a third party sues DocuSign over their use of the platform. The indemnification obligation is broad and not capped in the way DocuSign's own liability is.
How other platforms handle this
You agree, to the extent permitted under applicable law, to indemnify, defend and hold harmless Tinder, our affiliates, and their and our respective officers, directors, agents, and employees from and against any and all complaints, demands, claims, damages, losses, costs, liabilities and expenses, ...
You will indemnify and hold us (including our parent companies, subsidiaries, affiliates, officers, directors, employees and agents) harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of this User Agreement, your improper ...
You will defend, indemnify, and hold harmless OpenSea and the OpenSea Parties from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to (a) your breach of these Terms; (b) your use of t...
Monitoring
DocuSign has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"You will defend, indemnify, and hold us, our Affiliates, officers, directors, employees, suppliers, consultants, and agents harmless from any and all third-party claims, liability, damages, and costs (including, but not limited to, attorneys' fees) arising from or related to, as applicable: (a) your access to and use of the Site (including the Docusign Services); (b) violation of these Terms by you; (c) infringement of any intellectual property or other right of any person or entity by you; (d) the nature and substance of all documents, data, or other content uploaded by you to the Site (including the Docusign Services); or (e) any products or services purchased or obtained by you in connection with the Site (including the Docusign Services).— Excerpt from DocuSign's DocuSign Terms and Conditions
The broad indemnification clause creates asymmetric risk: user liability is uncapped while DocuSign's is limited to 12 months of fees. Institutional procurement and legal teams should negotiate carve-outs or caps on indemnification exposure prior to enterprise deployment.
Full compliance analysis
Regulatory citations, enforcement risk, and due diligence action items.
Free: track 1 platform + weekly digest. Monitor: 25 platforms + same-day alerts. No credit card required.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
The indemnification obligation allocates financial and legal risk to the user for disputes involving third parties that relate to the user's conduct or content. This affects the cost structure of using the service, as users assume responsibility for defending DocuSign against external claims rather than DocuSign bearing those costs internally.
Business users and individuals who send documents for signature could face significant financial exposure if a third party sues DocuSign over their use of the platform. The indemnification obligation is broad and not capped in the way DocuSign's own liability is.
ConductAtlas has identified this type of provision across 83 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.