You agree to protect DocuSign from any legal claims or costs that arise from your use of the service, including claims brought by third parties.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The indemnification obligation allocates financial and legal risk to the user for disputes involving third parties that relate to the user's conduct or content. This affects the cost structure of using the service, as users assume responsibility for defending DocuSign against external claims rather than DocuSign bearing those costs internally.
Business users and individuals who send documents for signature could face significant financial exposure if a third party sues DocuSign over their use of the platform. The indemnification obligation is broad and not capped in the way DocuSign's own liability is.
How other platforms handle this
Any claim that any user submission made by you has caused damage to a third party
Any access to or use of the Services or goods through your account by others, including your spouse, dependents, Recipients, and any access by AI Agents you enable or that operate on your behalf...
you agree to cooperate with Walmart if and as requested by Walmart in the defense and settlement of such matter.
"You will defend, indemnify, and hold us, our Affiliates, officers, directors, employees, suppliers, consultants, and agents harmless from any and all third-party claims, liability, damages, and costs (including, but not limited to, attorneys' fees) arising from or related to, as applicable: (a) your access to and use of the Site (including the Docusign Services); (b) violation of these Terms by you; (c) infringement of any intellectual property or other right of any person or entity by you; (d) the nature and substance of all documents, data, or other content uploaded by you to the Site (including the Docusign Services); or (e) any products or services purchased or obtained by you in connection with the Site (including the Docusign Services).Excerpt from DocuSign's Terms and Conditions
The broad indemnification clause creates asymmetric risk: user liability is uncapped while DocuSign's is limited to 12 months of fees.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The indemnification obligation allocates financial and legal risk to the user for disputes involving third parties that relate to the user's conduct or content. This affects the cost structure of using the service, as users assume responsibility for defending DocuSign against external claims rather than DocuSign bearing those costs internally.
Business users and individuals who send documents for signature could face significant financial exposure if a third party sues DocuSign over their use of the platform. The indemnification obligation is broad and not capped in the way DocuSign's own liability is.
ConductAtlas has identified this type of provision across 228 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.