Provision record
DocuSign · DocuSign Privacy Statement · View original document ↗

Retention of Personal Information

Medium severity Medium confidence Explicit document language Unique · 0 of 352 platforms
Stay ahead of the changes
Track DocuSign and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
Document Record

What it is

The notice states that personal information is retained no longer than necessary for processing purposes or as required by law, with specific periods governed by a data retention policy and information handling standards referenced but not reproduced in the notice. Where technical limitations prevent deletion, the notice states that access is limited and security measures are applied.

This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The notice references a separate data retention policy and information handling standards that govern specific retention periods but does not reproduce those periods in the notice itself. The acknowledgment that technical limitations may prevent deletion, with safeguards applied in lieu of deletion, is an operationally relevant disclosure for enterprise data governance purposes.

Interpretive note: The notice references a separate data retention policy and information handling standards that are not reproduced in the notice, creating interpretive uncertainty about the specific retention periods applied to each data category.

Clause Stability Stable

0
Changes
5
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

Under this provision, DocuSign retains personal information for periods determined by its separate data retention policy and applicable legal requirements, which are not specified in the notice. Where deletion is technically infeasible, the agreement states that active use is limited and security measures are applied rather than full deletion occurring.

Cross-platform context

See how other platforms handle Retention of Personal Information and similar clauses.

Compare across platforms →
▸ View Original Clause Language DOCUMENT RECORD
"
We keep your personal information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain personal information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws as set out in our data retention policy and information handling standards. Generally, this means we retain your personal information to comply with any retention compliance obligations or statutory requirements or for purposes of performing a contract with you. Where there are technical limitations that prevent deletion or anonymization, we safeguard personal information and limit active use of it through implementing appropriate organizational technical and security measures.

Excerpt from DocuSign's Privacy Statement

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
DocuSign Privacy Statement
Entity
DocuSign
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-014917
Document ID
CA-D-00198
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
db171ce667d98db1d8936fb125acc66e0d283cc7f0c00e08307fb68fd757092c
Analysis generated
July 9, 2026 06:43 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: DocuSign
Document: DocuSign Privacy Statement
Record ID: CA-P-014917
Captured: 2026-07-09 06:43:10 UTC
SHA-256: db171ce667d98db1…
URL: https://conductatlas.com/platform/docusign/docusign-privacy-statement/provision/CA-P-014917/retention-of-personal-information/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does DocuSign's Retention of Personal Information clause do?

The notice references a separate data retention policy and information handling standards that govern specific retention periods but does not reproduce those periods in the notice itself. The acknowledgment that technical limitations may prevent deletion, with safeguards applied in lieu of deletion, is an operationally relevant disclosure for enterprise data governance purposes.

How does this clause affect you?

Under this provision, DocuSign retains personal information for periods determined by its separate data retention policy and applicable legal requirements, which are not specified in the notice. Where deletion is technically infeasible, the agreement states that active use is limited and security measures are applied rather than full deletion occurring.

Is ConductAtlas affiliated with DocuSign?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.