The notice states that DocuSign trains AI models using de-identified customer data only where customer consent has been obtained, and that systems are designed to avoid using personal information for AI training without consent.
This analysis describes what DocuSign's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the conditions under which DocuSign may use customer data for AI model development, requiring consent and de-identification as stated preconditions. The notice does not specify the consent mechanism or what 'de-identification' standard is applied, which may require evaluation under applicable AI governance frameworks, particularly GDPR and emerging EU AI Act requirements.
Interpretive note: The notice does not specify the consent mechanism, de-identification standard, or customer opt-out process for AI training, creating interpretive uncertainty about the operational scope of this provision.
Under this provision, DocuSign states it uses de-identified customer data to train AI models only with customer consent, and that a separate carve-out explicitly prohibits using Google Workspace API data for generalized AI or ML model training. The agreement does not describe the specific opt-in mechanism or de-identification methodology applied.
Cross-platform context
See how other platforms handle AI Model Training Using Customer Data and similar clauses.
Compare across platforms →"Building, training and maintaining our artificial intelligence models through machine learning that power certain of our Services using de-identified Customer Data (with customer consent)... We intentionally design our systems with functionality to avoid training models using personal information that customers may enter into our Services (except when we have consent from a customer to do so). Docusign is committed to developing our Services that involve AI technology in accordance with our AI Innovation Principles.Excerpt from DocuSign's Privacy Statement
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes the conditions under which DocuSign may use customer data for AI model development, requiring consent and de-identification as stated preconditions. The notice does not specify the consent mechanism or what 'de-identification' standard is applied, which may require evaluation under applicable AI governance frameworks, particularly GDPR and emerging EU AI Act requirements.
Under this provision, DocuSign states it uses de-identified customer data to train AI models only with customer consent, and that a separate carve-out explicitly prohibits using Google Workspace API data for generalized AI or ML model training. The agreement does not describe the specific opt-in mechanism or de-identification methodology applied.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by DocuSign.