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The agreement prohibits subscribers from using any software or service that takes autonomous, semi-autonomous, or programmatic action to interact with Xfinity services, including account access, scraping, downloading, support interactions, and agreement acceptance, without express written permission from Comcast. The definition of AI Agent is broad and encompasses semi-autonomous and programmatic tools.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes an explicit contractual prohibition on the use of AI agents, automation tools, and programmatic software to interact with Comcast services, which may affect subscribers who use third-party account management applications, accessibility tools, or automated monitoring software.
Interpretive note: The broad definition of AI Agent, which includes semi-autonomous and programmatic tools, creates interpretive ambiguity regarding which commonly used third-party account management or accessibility applications may fall within the prohibition.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Under this clause, subscribers who use third-party automation tools, programmatic scripts, or AI-powered services to manage or interact with their Xfinity account or services without express Comcast permission are in violation of the agreement, which may constitute grounds for service termination under Section 9(b).
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"Allowing, enabling, or causing the deployment of an AI Agent (unless we expressly grant you permission otherwise) to access, use, interact with, or take action on any of the Services. Examples include obtaining information from, making requests of, monitoring, copying, downloading, scraping, or data mining the Services; accepting or consenting to any terms or agreement with us on your behalf; or engaging in support or sales interactions with us regarding the Services, such as verbal interactions via telephone. "AI Agent" means any software or service that takes autonomous, semi-autonomous, or other programmatic action on behalf of, or at the instruction of, you or any other person or entity.Excerpt from Comcast's Terms of Service
REGULATORY LANDSCAPE: The AI agent prohibition engages general consumer contract law and potentially the Computer Fraud and Abuse Act to the extent automated access is characterized as unauthorized. The broad definition of AI Agent may also intersect with accessibility regulations if automation tools are used to facilitate access for users with disabilities, which could engage the Americans with Disabilities Act and FCC accessibility mandates for telecommunications services. GOVERNANCE EXPOSURE: Medium. The AI agent prohibition is operationally novel in consumer telecommunications agreements and creates compliance exposure for organizations or individuals who use programmatic tools for account management, data portability, or accessibility purposes. The breadth of the definition, which includes semi-autonomous and other programmatic action, creates ambiguity about the scope of tools covered. JURISDICTION FLAGS: The intersection of this prohibition with accessibility requirements under the ADA and FCC regulations warrants legal evaluation, particularly for subscribers who rely on assistive or automation technology to access services. The prohibition on agents accepting terms on a subscriber's behalf raises questions about how automated onboarding or account management workflows should be structured. CONTRACT AND VENDOR IMPLICATIONS: Third-party developers, API integrators, and service providers who build products that interact with Xfinity account data or services on behalf of subscribers should treat this provision as an operational restriction requiring review and, where applicable, formal permission from Comcast before deployment. COMPLIANCE CONSIDERATIONS: Organizations using third-party account management, billing aggregation, or network monitoring tools that programmatically interact with Comcast services should audit those tools against this provision and seek written authorization from Comcast where required. Accessibility teams should assess whether any assistive technology used by subscribers with disabilities falls within the AI Agent definition and whether accommodation obligations may apply.
This provision establishes an explicit contractual prohibition on the use of AI agents, automation tools, and programmatic software to interact with Comcast services, which may affect subscribers who use third-party account management applications, accessibility tools, or automated monitoring software.
Under this clause, subscribers who use third-party automation tools, programmatic scripts, or AI-powered services to manage or interact with their Xfinity account or services without express Comcast permission are in violation of the agreement, which may constitute grounds for service termination under Section 9(b).
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