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This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
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"If you do not wish to receive these calls and texts, you may visit the Preference Center at xfinity.com/donotcontact to manage your communications preferences. You understand and acknowledge that this is the exclusive means of opting out...Excerpt from Comcast's Terms of Service
Ad personalization controls removed. Contact scanning added. Advertiser data partnerships quietly dropped. A timeline of every change.
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
The clause states: “If you do not wish to receive these calls and texts, you may visit the Preference Center at xfinity.com/donotcontact to manage your communications preferences. You understand and acknowledge that this is the exclusive means of opting out...”
ConductAtlas has identified this type of provision across 294 platforms. See the full comparison.
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