This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause establishes the legal framework and forum for dispute resolution, requiring that any court proceedings occur in a specific geographic jurisdiction under a specific state's substantive law, which determines applicable legal standards and procedural rules.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →Users must pursue non-arbitrable disputes in Philadelphia courts under Pennsylvania law rather than courts in their own jurisdiction, and the substantive legal standards applied will be those of Pennsylvania rather than potentially other applicable state law.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
"This Agreement will be governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions, except to the extent that applicable federal law applies. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the courts located in Philadelphia, Pennsylvania.Excerpt from Comcast's Terms of Service
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The clause establishes the legal framework and forum for dispute resolution, requiring that any court proceedings occur in a specific geographic jurisdiction under a specific state's substantive law, which determines applicable legal standards and procedural rules.
Users must pursue non-arbitrable disputes in Philadelphia courts under Pennsylvania law rather than courts in their own jurisdiction, and the substantive legal standards applied will be those of Pennsylvania rather than potentially other applicable state law.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
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