What can I do about this clause?

{'method': 'PHONE', 'recipient': '1-800-XFINITY (1-800-934-6489)', 'difficulty': 'MODERATE', 'action_type': 'DISPUTE_FEE', 'instructions': 'If you notice an unexpected rate increase on your bill, call Xfinity customer service at 1-800-934-6489, reference the specific charge, and request a credit or explanation. Document the call with a reference number.', 'deadline_days': 30, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC has authority to challenge inadequate notice of material contract changes as an unfair or deceptive act or practice under Section 5 of the FTC Act.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'State Attorneys General can pursue enforcement under state consumer protection statutes against unilateral rate modifications that lack adequate direct consumer notice.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Unilateral Modification of Rates and Terms clause as high severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Unilateral Modification of Rates and Terms — Comcast

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What it is

Xfinity can change your monthly rate or the rules of your service contract at any time, and they only have to post the change on their website — they do not have to contact you directly.

Consumer impact (what this means for users)

Consumers face financial risk from unilateral rate increases that take effect without direct personal notification, making it difficult to budget or make informed decisions about whether to continue service or switch providers.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Dispute a Fee
Within 30 days
If you notice an unexpected rate increase on your bill, call Xfinity customer service at 1-800-934-6489, reference the specific charge, and request a credit or explanation. Document the call with a reference number.

Cross-platform context

See how other platforms handle Unilateral Modification of Rates and Terms and similar clauses.

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Why it matters (compliance & risk perspective)

Your bill can increase or your service terms can change without you receiving a phone call, letter, or email — simply visiting the Xfinity website is considered sufficient notice under this agreement.

View original clause language

Comcast reserves the right to change the rates, terms and conditions of this Agreement at any time. Comcast will provide notice of any changes in rates, terms or conditions by any reasonable means, including by posting information about such changes on the Xfinity website.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: This provision engages FTC Act Section 5 (15 U.S.C. § 45) regarding adequacy of notice for material contract modifications, and the FTC's 2023 Negative Option Rule (16 C.F.R. Part 425) which requires clear and conspicuous disclosure of material terms. State consumer protection laws, including California's UCL (Cal. Bus. & Prof. Code § 17200) and the CLRA, impose additional constraints on constructive notice via website posting for material price changes. The Cable Act (47 U.S.C. § 543) also governs rate regulation and notice requirements for cable service rate changes. (2)

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Applicable agencies

FTC

The FTC has authority to challenge inadequate notice of material contract changes as an unfair or deceptive act or practice under Section 5 of the FTC Act.
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State AG

State Attorneys General can pursue enforcement under state consumer protection statutes against unilateral rate modifications that lack adequate direct consumer notice.
File a complaint →

Provision details

Document information

Document

Comcast Terms of Service

Entity

Comcast

Document last updated

April 29, 2026

Tracking information

First tracked

April 28, 2026

Last verified

April 28, 2026

Record ID

CA-P-003784

Document ID

CA-D-00343

Evidence Provenance

Source URL

https://www.xfinity.com/corporate/customers/policies/subscriberagreement

Wayback Machine

View archived versions →

SHA-256

efea3823a102772db3d7d7ea6f90d396e449c64d5193126cb9ae725fe616faba

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Comcast | Document: Comcast Terms of Service | Record: CA-P-003784
Captured: 2026-04-28 06:09:54 UTC | SHA-256: efea3823a102772d…
URL: https://conductatlas.com/platform/comcast/comcast-terms-of-service/unilateral-modification-of-rates-and-terms/
Accessed: May 2, 2026

Classification

Severity

High

Unilateral Modification of Rates and Terms