Even if Xfinity causes you significant harm — such as extended service outages, data breaches, or billing errors — the maximum amount they must pay you is limited to what you paid for service in the past 60 days.
If a service outage causes a consumer to lose business income, or a data breach causes identity theft costs far exceeding two months of service fees, this clause prevents recovery of those actual losses, shifting the financial burden entirely to the consumer.
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Compare across platforms →This cap means that if you suffer real financial losses due to Xfinity's mistakes or wrongdoing, you can only recover a small fraction of your actual damages — typically one to two months of your service bill.
(1) REGULATORY FRAMEWORK: This provision implicates state consumer protection statutes that prohibit limitation of liability for gross negligence or willful misconduct, including California Civil Code § 1668. The Cable Act (47 U.S.C. § 551(f)) provides a private right of action for cable privacy violations with actual damages, liquidated damages of $1,000, punitive damages, and attorney fees — which may not be waivable by contract. ECPA (18 U.S.C. §§ 2510–2523) similarly provides non-waivable statutory damages. FTC Act Section 5 may be implicated if the damages cap is used to shield deceptive practices from meaningful consumer redress. (2)
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