If Comcast provides equipment such as a modem or cable box, you are responsible for keeping it safe. If it is damaged, lost, or stolen, you may be charged for replacement.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause defines the operational framework for equipment accountability and cost allocation, establishing that equipment return obligations are a condition of service termination and creating a fee mechanism to recover unreturned property costs.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →You are financially responsible for Comcast-provided equipment during the service period, meaning damage or loss can result in significant charges added to your account.
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Except as expressly set forth herein, all fees and charges are non-refundable. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
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"You are responsible for loss, repair, replacement, and other costs, damages, fees, and charges if you do not return the Xfinity Equipment to us in an undamaged condition. You must return all Xfinity Equipment to us at our local service center or to our designated agent within ten (10) days of the date on which the Services are disconnected. If you fail to return the Xfinity Equipment, we will charge you an Unreturned Equipment Fee.— Excerpt from Comcast's Comcast Terms of Service
Equipment liability provisions in telecommunications consumer agreements should be reviewed for compliance with FTC guidance on clear and conspicuous fee disclosures.
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The clause defines the operational framework for equipment accountability and cost allocation, establishing that equipment return obligations are a condition of service termination and creating a fee mechanism to recover unreturned property costs.
You are financially responsible for Comcast-provided equipment during the service period, meaning damage or loss can result in significant charges added to your account.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Comcast.