Comcast · Comcast Terms of Service · View original document ↗

Equipment Responsibility and Fees

Medium severity Unique · 0 of 343 platforms
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Document Record

What it is

If Comcast provides equipment such as a modem or cable box, you are responsible for keeping it safe. If it is damaged, lost, or stolen, you may be charged for replacement.

This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause defines the operational framework for equipment accountability and cost allocation, establishing that equipment return obligations are a condition of service termination and creating a fee mechanism to recover unreturned property costs.

Recent Activity

This document changed recently

Medium Jul 2, 2026

The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Apr 3, 2026
First Seen
Apr 17, 2026
Last Seen
This clause type exists across 535 other provisions on other platforms.

Consumer impact (what this means for users)

You are financially responsible for Comcast-provided equipment during the service period, meaning damage or loss can result in significant charges added to your account.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you are charged an equipment fee you believe is incorrect, call Xfinity customer service to dispute the charge. Have your account number and any relevant documentation ready.

How other platforms handle this

Teachable Medium

You are solely responsible for determining what, if any, taxes apply to the payments you receive through the Services, and it is your responsibility to collect, report, and remit the correct tax to the appropriate tax authority. Teachable is not responsible for determining whether taxes apply to you...

eBay Medium

eBay charges sellers for using many of our Services. In some cases, eBay may charge buyers for using certain of our Services. We may change our fees at any time by posting the changes on our Seller Center and, if applicable, informing you via email or through My eBay. eBay may, in its discretion, ch...

Cloudflare Medium

Except as expressly set forth herein, all fees and charges are non-refundable. All fees are exclusive of taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

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Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
You are responsible for loss, repair, replacement, and other costs, damages, fees, and charges if you do not return the Xfinity Equipment to us in an undamaged condition. You must return all Xfinity Equipment to us at our local service center or to our designated agent within ten (10) days of the date on which the Services are disconnected. If you fail to return the Xfinity Equipment, we will charge you an Unreturned Equipment Fee.

— Excerpt from Comcast's Comcast Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

Equipment liability provisions in telecommunications consumer agreements should be reviewed for compliance with FTC guidance on clear and conspicuous fee disclosures.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over undisclosed or unclear fee practices in consumer service contracts.
    File a complaint →

Provision details

Document information
Document
Comcast Terms of Service
Entity
Comcast
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001708
Document ID
CA-D-00343
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
365182df1fc8d08ad5a4db3e330a4888170af72a3563478ffc240dfc32f2008d
Analysis generated
March 20, 2026 04:56 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Comcast
Document: Comcast Terms of Service
Record ID: CA-P-001708
Captured: 2026-03-20 04:56:45 UTC
SHA-256: 365182df1fc8d08a…
URL: https://conductatlas.com/platform/comcast/comcast-terms-of-service/equipment-responsibility-and-fees/
Accessed: July 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Comcast's Equipment Responsibility and Fees clause do?

The clause defines the operational framework for equipment accountability and cost allocation, establishing that equipment return obligations are a condition of service termination and creating a fee mechanism to recover unreturned property costs.

How does this clause affect you?

You are financially responsible for Comcast-provided equipment during the service period, meaning damage or loss can result in significant charges added to your account.

Is ConductAtlas affiliated with Comcast?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Comcast.