Comcast · Comcast Terms of Service · View original document ↗

Equipment Responsibility and Fees

Medium severity Unique · 0 of 325 platforms
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Document Record

What it is

If Comcast provides equipment such as a modem or cable box, you are responsible for keeping it safe. If it is damaged, lost, or stolen, you may be charged for replacement.

This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The clause defines the operational framework for equipment accountability and cost allocation, establishing that equipment return obligations are a condition of service termination and creating a fee mechanism to recover unreturned property costs.

Consumer impact (what this means for users)

You are financially responsible for Comcast-provided equipment during the service period, meaning damage or loss can result in significant charges added to your account.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    If you are charged an equipment fee you believe is incorrect, call Xfinity customer service to dispute the charge. Have your account number and any relevant documentation ready.

How other platforms handle this

Airbnb Medium

Airbnb Payments will collect the Total Fees at the time of booking confirmation (i.e. when the booking request is accepted by a Host for instant bookings). In the event of a cancellation, Airbnb Payments will refund the Guest in accordance with the Host's cancellation policy, and any refund will be ...

Strava Medium

Strava has the right to add, modify, or discontinue any free or subscription-only feature at any time. Strava has the right to increase subscription fees or add new fees at any time after giving reasonable notice. Changes in subscription fees will take effect on your next billing date, unless otherw...

T-Mobile Medium

Other agreements, including any service agreements, equipment installment plans, or financing agreements

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Monitoring

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▸ View Original Clause Language DOCUMENT RECORD
"
You are responsible for loss, repair, replacement, and other costs, damages, fees, and charges if you do not return the Xfinity Equipment to us in an undamaged condition. You must return all Xfinity Equipment to us at our local service center or to our designated agent within ten (10) days of the date on which the Services are disconnected. If you fail to return the Xfinity Equipment, we will charge you an Unreturned Equipment Fee.

— Excerpt from Comcast's Comcast Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

Equipment liability provisions in telecommunications consumer agreements should be reviewed for compliance with FTC guidance on clear and conspicuous fee disclosures.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has jurisdiction over undisclosed or unclear fee practices in consumer service contracts.
    File a complaint →

Provision details

Document information
Document
Comcast Terms of Service
Entity
Comcast
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001708
Document ID
CA-D-00343
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
365182df1fc8d08ad5a4db3e330a4888170af72a3563478ffc240dfc32f2008d
Analysis generated
March 20, 2026 04:56 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Comcast
Document: Comcast Terms of Service
Record ID: CA-P-001708
Captured: 2026-03-20 04:56:45 UTC
SHA-256: 365182df1fc8d08a…
URL: https://conductatlas.com/platform/comcast/comcast-terms-of-service/equipment-responsibility-and-fees/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Comcast's Equipment Responsibility and Fees clause do?

The clause defines the operational framework for equipment accountability and cost allocation, establishing that equipment return obligations are a condition of service termination and creating a fee mechanism to recover unreturned property costs.

How does this clause affect you?

You are financially responsible for Comcast-provided equipment during the service period, meaning damage or loss can result in significant charges added to your account.

Is ConductAtlas affiliated with Comcast?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Comcast.