By agreeing to this contract, you also agree to Comcast's Acceptable Use Policy, which sets rules for how you can use the internet and other services.
This analysis describes what Comcast's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision incorporates external policy documents into the binding terms of service by reference, meaning updates to those policies modify the operative restrictions and requirements governing service use without requiring separate amendment to the primary terms document.
The updated terms now explicitly prohibit the deployment of AI Agents to access, use, interact with, or take action on Comcast services unless Comcast expressly grants permission. This includes automated activities such as obtaining information, making requests, monitoring activity, copying, downloading, scraping, or data mining the services. The agreement also prohibits AI Agents from accepting terms on a user's behalf or engaging in support or sales interactions. Users who currently use automation tools or third-party integrations with Comcast services may need to seek express permission from Comcast or discontinue such automated access.
View change record →While AUP references now appear in the Service Suspension provision, removal of explicit AUP incorporation as a standalone provision may reduce its standalone legal enforceability.
View full change record →You are bound by rules contained in an external policy document you may not have read, and violations can result in account suspension or termination.
How other platforms handle this
You may not use the Service in a manner that violates any applicable laws or regulations, interferes with or disrupts AT&T's network, harms other users, or in ways that AT&T determines in its sole discretion are excessive, abusive, or otherwise inconsistent with AT&T's network management practices.
Customer shall not, and shall ensure that Authorized Users do not, use the Service in any manner that: (a) violates applicable laws or regulations; (b) infringes the intellectual property rights of any third party; (c) transmits harmful, offensive, or illegal content; or (d) attempts to reverse engi...
You may not access or use, or help another person to access or use our Services in any of the following circumstances: In violation of any applicable law or regulation. To develop products or services that compete with our Services, including to develop or train any artificial intelligence, machine ...
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"Your use of certain Services may also be subject to acceptable use policies, available at xfinity.com/policies. For example, our Acceptable Use for Xfinity Internet Policy is available at xfinity.com/Corporate/Customers/Policies/HighSpeedInternetAUP.— Excerpt from Comcast's Comcast Terms of Service
Incorporation by reference of external policy documents in consumer contracts raises regulatory concerns around adequate disclosure; FTC guidance requires that incorporated terms be reasonably accessible and clearly disclosed.
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The provision incorporates external policy documents into the binding terms of service by reference, meaning updates to those policies modify the operative restrictions and requirements governing service use without requiring separate amendment to the primary terms document.
You are bound by rules contained in an external policy document you may not have read, and violations can result in account suspension or termination.
ConductAtlas has identified this type of provision across 16 platforms. See the full comparison.
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