Provision record
Cohere · Cohere SaaS Agreement · View original document ↗

Customer Indemnification

Medium severity Medium confidence Explicit document language Common · 229 of 352 platforms
Stay ahead of the changes
Track Cohere and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
Document Record

What it is

If someone sues Cohere because of how you use the API, the data you submit, or your violation of the agreement or law, you are responsible for covering Cohere's legal costs and any resulting damages.

This analysis describes what Cohere's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The indemnification obligation is broad and covers any third-party claims arising from the customer's use of the Services or customer data, which means enterprise customers bear full financial exposure for misuse of the API, data-related claims, or regulatory violations arising from their deployment.

Interpretive note: The breadth of the indemnification trigger (arising out of or related to Customer's use of the Services) is subject to interpretation and may be construed broadly or narrowly depending on the governing jurisdiction's applicable standards.

Consumer impact (what this means for users)

The agreement requires the customer to indemnify Cohere for claims arising from customer's use of the Services, customer data, or violations of law, meaning enterprise customers are contractually responsible for covering Cohere's legal costs and damages in a wide range of scenarios including third-party privacy claims or regulatory enforcement actions related to the customer's API deployment.

How other platforms handle this

Twilio Medium

Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.

Synthesia Medium

Customer shall have no liability under (a) to the extent a Claim Against Us arises from Synthesia Content or under (b) to the extent a Claim Against Us arises from our breach of the Contract.

Segment Medium

Your obligations in Section 6.2 (Indemnification by Customer) of this Agreement will apply to the extent permitted by applicable law, regulation, or procedure.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer will defend, indemnify, and hold harmless Cohere and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's use of the Services; (b) Customer Data; (c) Customer's violation of this Agreement; or (d) Customer's violation of applicable law.

Excerpt from Cohere's SaaS Agreement

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

(1) REGULATORY LANDSCAPE: Indemnification provisions do not directly implicate a specific regulatory framework, but the scope of the indemnity (covering claims arising from Customer Data) creates significant exposure in regulated industries where data handling obligations …

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Cohere SaaS Agreement
Entity
Cohere
Document last updated
May 11, 2026
Tracking information
First tracked
May 11, 2026
Last verified
May 12, 2026
Record ID
CA-P-011559
Document ID
CA-D-00768
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
cf319db4fb54c8ae019dfe7b3515b554f5c486a7dd84bfbb5ce64abed79b18c3
Analysis generated
May 11, 2026 11:52 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Cohere
Document: Cohere SaaS Agreement
Record ID: CA-P-011559
Captured: 2026-05-11 11:52:52 UTC
SHA-256: cf319db4fb54c8ae…
URL: https://conductatlas.com/platform/cohere/cohere-saas-agreement/provision/CA-P-011559/customer-indemnification/
Accessed: Sept. 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Cohere's Customer Indemnification clause do?

The indemnification obligation is broad and covers any third-party claims arising from the customer's use of the Services or customer data, which means enterprise customers bear full financial exposure for misuse of the API, data-related claims, or regulatory violations arising from their deployment.

How does this clause affect you?

The agreement requires the customer to indemnify Cohere for claims arising from customer's use of the Services, customer data, or violations of law, meaning enterprise customers are contractually responsible for covering Cohere's legal costs and damages in a wide range of scenarios including third-party privacy claims or regulatory enforcement actions related to the customer's API deployment.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 229 platforms. See the full comparison.

Is ConductAtlas affiliated with Cohere?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Cohere.