Fly.io · Fly.io Terms of Service · View original document ↗

Customer Indemnification Obligation

Medium severity High confidence Explicitdocumentlanguage Uncommon · 10 of 325 platforms
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Document Record

What it is

If your use of Fly.io causes someone else to make a legal claim against Fly.io, you are responsible for covering Fly.io's legal costs and any resulting damages.

This analysis describes what Fly.io's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause creates a potentially significant financial obligation for customers whose applications or activities on the platform generate third-party claims, including intellectual property disputes or data breaches affecting end users.

Consumer impact (what this means for users)

This indemnification clause means that if a third party sues Fly.io because of something related to your account or application, you may be required to pay Fly.io's legal defense costs and any damages awarded. This is a broad obligation that extends to violations of third-party rights, which could include content or data disputes.

How other platforms handle this

Supabase Medium

Customer shall not use the Services for any purposes beyond the scope of the access granted in this Agreement. Customer shall not at any time, directly or indirectly, and shall not permit any Authorized Users to: (i) copy, modify, or create derivative works of any Supabase IP, whether in whole or in...

T-Mobile Medium

You agree to defend, indemnify, and hold us and our directors, officers, and employees harmless from any claims arising out of use of the Services, Products, or Devices, breach of the Agreement, or violation of any laws or regulations, or the rights of any third party by you, any person on your acco...

Google Medium

If you're a business user, you will defend and indemnify Google and its affiliates, officers, agents, and employees from all liabilities, damages, losses, and costs (including reasonable legal fees) arising out of or relating to: any allegation or claim that your content or your use of the services ...

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
You agree to indemnify, defend, and hold harmless Fly.io, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any third-party rights.

— Excerpt from Fly.io's Fly.io Terms of Service

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Indemnification clauses are standard in commercial cloud agreements and are generally enforceable under US contract law. However, the breadth of the clause, covering any claims 'in any way connected with' customer use, may be subject to reasonableness review in certain jurisdictions. California courts may construe ambiguous indemnification language against the drafter. GOVERNANCE EXPOSURE: Medium. The clause is broad in scope, encompassing third-party intellectual property claims, data privacy violations by the customer, and AUP-related incidents. Enterprises with complex application portfolios should assess their risk exposure, particularly if their applications process third-party personal data. JURISDICTION FLAGS: The phrase 'in any way connected with' is expansive and could be interpreted broadly. California and New York courts have occasionally narrowed such language where it would produce inequitable results. EU customers should assess whether indemnification obligations conflict with local consumer protection frameworks. CONTRACT AND VENDOR IMPLICATIONS: Legal teams reviewing Fly.io as a vendor should seek to negotiate the indemnification scope to be limited to gross negligence or willful misconduct by the customer, rather than any connection to use of the services. The current language creates open-ended financial exposure. COMPLIANCE CONSIDERATIONS: Customers should assess whether their cyber liability or commercial general liability insurance covers indemnification obligations arising from cloud service terms. Legal teams should also ensure that downstream customer agreements for applications hosted on Fly.io include appropriate indemnification flow-through provisions.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Fly.io Terms of Service
Entity
Fly.io
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 10, 2026
Record ID
CA-P-008326
Document ID
CA-D-00687
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
e3b13c0963aead222e31c6ca14065b6e8eb28eca08f8646314ffb93753a3eb50
Analysis generated
May 7, 2026 18:32 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Fly.io
Document: Fly.io Terms of Service
Record ID: CA-P-008326
Captured: 2026-05-07 18:32:58 UTC
SHA-256: e3b13c0963aead22…
URL: https://conductatlas.com/platform/flyio/flyio-terms-of-service/customer-indemnification-obligation/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Fly.io's Customer Indemnification Obligation clause do?

This clause creates a potentially significant financial obligation for customers whose applications or activities on the platform generate third-party claims, including intellectual property disputes or data breaches affecting end users.

How does this clause affect you?

This indemnification clause means that if a third party sues Fly.io because of something related to your account or application, you may be required to pay Fly.io's legal defense costs and any damages awarded. This is a broad obligation that extends to violations of third-party rights, which could include content or data disputes.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 10 platforms. See the full comparison.

Is ConductAtlas affiliated with Fly.io?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Fly.io.