This analysis describes what Cohere's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish explicit procedures for controlling how enterprise customer data is used on Cohere's SaaS Platform. Customers can opt out from having their prompts and generations used to train Cohere models by toggling a setting in their dashboard under 'Data Controls'. The terms state that logged prompts and generations are automatically deleted after 30 days unless needed for legal compliance, customer contracts, or if usage is flagged as potentially violating terms. Cohere also discloses that it logs and monitors platform use for compliance and security, and may review flagged content to enforce policies. You can verify and update your data control settings at any time through your account dashboard.
View change record →The updated terms establish explicit data handling controls for Cohere SaaS platform users. Cohere automatically deletes logged prompts and generations after 30 days unless retention is required by law, contract, or if usage is flagged for policy violations. Users can opt out from having their prompts and generations used to train Cohere models by toggling 'Data Controls' to 'Off' in their dashboard settings. Cohere logs and monitors platform use for compliance and security, and may review flagged content to enforce policies; flagged prompts are aggregated without customer identifiers to improve safety detection. You can adjust your data retention and training preferences at any time through your dashboard settings.
View change record →How other platforms handle this
We also monitor message recipients' actions to check for above average bounce, abuse and/or unsubscribe rates. If any rate becomes abnormal, your account may be subject to manual review...
We continually monitor accounts to ensure best practices are being followed. We review bounce, spam complaint, and unsubscribe rates to ensure accounts are operating within our terms.
In an instance where a jailbreak patch is unable to be immediately implemented, we will maintain the capability to adjust the model's prompting to reinforce safety constraints.
"When ZDR is enabled, we cannot monitor for misuse/abuse of our services in the same way.Excerpt from Cohere's Enterprise Data Commitments
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Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
The clause states: “When ZDR is enabled, we cannot monitor for misuse/abuse of our services in the same way.”
ConductAtlas has identified this type of provision across 270 platforms. See the full comparison.
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