Cohere states that it keeps each enterprise customer's data separate from other customers' data at a logical level, so your information is not mixed with or accessible to other customers.
This analysis describes what Cohere's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Logical isolation is a key data security commitment for enterprise customers, particularly those in regulated industries. The document states this separation applies to customer data within Cohere's shared infrastructure.
Interpretive note: The document does not specify the technical architecture underlying logical isolation; verification requires review of third-party security certifications such as SOC 2 reports.
According to this document, enterprise customers' data is logically isolated from other customers' data on Cohere's platform. This commitment is relevant for organizations with data confidentiality requirements and those subject to regulatory frameworks requiring segregation of sensitive data.
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"Enterprise customer data is logically isolated, ensuring that one customer's data is not accessible to or commingled with another customer's data.— Excerpt from Cohere's Cohere Enterprise Data Commitments
(1) REGULATORY LANDSCAPE: Logical isolation commitments interact with GDPR Article 32 requirements for appropriate technical and organizational security measures, as well as sector-specific security requirements in financial services (such as those under DORA in the EU) and healthcare. The document's isolation commitment may need to be supplemented by technical documentation for regulatory audit purposes. Relevant enforcement authorities include national data protection authorities and sector regulators. (2) GOVERNANCE EXPOSURE: Medium. Logical isolation is a standard enterprise data security commitment, but its technical implementation details are not specified in this document. Organizations with strict physical or logical separation requirements (such as certain government or financial services customers) should obtain technical assurance documents such as SOC 2 reports to validate the commitment. (3) JURISDICTION FLAGS: EU and EEA customers subject to GDPR should confirm that logical isolation is documented in the data processing agreement as a technical measure. Public sector and defense customers may require stronger isolation guarantees than logical separation, depending on applicable national security requirements. (4) CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should request technical documentation (SOC 2 Type II, ISO 27001 certification, or equivalent) to substantiate the logical isolation commitment. The master service agreement should reference this commitment and specify audit rights allowing customers to verify compliance. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should document Cohere's logical isolation commitment in their vendor risk register and assess whether it satisfies applicable data security standards. Annual review of Cohere's security certifications is advisable to confirm ongoing compliance with the stated commitment.
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Logical isolation is a key data security commitment for enterprise customers, particularly those in regulated industries. The document states this separation applies to customer data within Cohere's shared infrastructure.
According to this document, enterprise customers' data is logically isolated from other customers' data on Cohere's platform. This commitment is relevant for organizations with data confidentiality requirements and those subject to regulatory frameworks requiring segregation of sensitive data.
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