If something goes wrong with Canva's service and you want to make a legal claim, the most money you can recover from Canva is capped at either what you paid in the last year or AUD $100, whichever is higher.
This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
For free-tier users, the practical liability ceiling is AUD $100 regardless of the nature or extent of loss, which may significantly limit financial recourse in the event of data loss, service failure, or unauthorized use of content.
Interpretive note: Enforceability of the AUD $100 cap varies by jurisdiction; the document acknowledges ACL non-excludable rights but does not specify how the cap interacts with EU or UK mandatory consumer protections.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →Removal of specific monetary liability cap (AUD $100 or prior payments) eliminates user's ability to quantify maximum damages exposure and may increase potential liability for Canva.
View full change record →This clause limits Canva's financial exposure to a maximum of AUD $100 for users who have not paid for a subscription, regardless of the type of harm claimed; paid users are capped at 12 months of subscription fees, which may also be a low ceiling relative to potential business losses from reliance on the platform.
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"To the maximum extent permitted by applicable law, the total liability of Canva (including its officers, employees, agents, partners, and licensors) to you for any claims arising out of or relating to these Terms or the Services is limited to the greater of: (a) the amounts you have paid to Canva in the 12 months prior to the claim; or (b) AUD $100.Excerpt from Canva's Terms of Use
(1) REGULATORY LANDSCAPE: The document expressly acknowledges that nothing in these terms excludes guarantees, rights, or remedies that cannot be excluded under the Australian Consumer Law (ACL), including statutory guarantees under the Competition and Consumer …
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For free-tier users, the practical liability ceiling is AUD $100 regardless of the nature or extent of loss, which may significantly limit financial recourse in the event of data loss, service failure, or unauthorized use of content.
This clause limits Canva's financial exposure to a maximum of AUD $100 for users who have not paid for a subscription, regardless of the type of harm claimed; paid users are capped at 12 months of subscription fees, which may also be a low ceiling relative to potential business losses from reliance on the platform.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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