Users under 13 are prohibited from using the Service. Users between 13 and 18 may access the Service only with parental or guardian approval. Canva states it does not knowingly collect personal information from children under 13.
This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the minimum age threshold for Service use and conditions access for minors between 13 and 18 on parental approval. The provision engages COPPA (Children's Online Privacy Protection Act) for US users under 13, and similar child privacy frameworks in other jurisdictions, including the EU's GDPR provisions regarding children's data.
Interpretive note: The parental approval requirement for users aged 13-17 is stated as a condition but the Terms do not describe the technical or procedural mechanism by which such approval is obtained or verified, creating uncertainty about compliance with COPPA and equivalent international frameworks.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →Added explicit statement about not knowingly collecting personal information from under-13s; changed requirement from 'consent and supervision' to 'approval only'; replaced attestation clause with parent/guardian notification mechanism.
View full change record →The agreement prohibits users under 13 from accessing the Service and requires parental or guardian approval for users aged 13 to 17. Parents or guardians who believe a child under 13 has registered without consent are directed to contact Canva to request removal of the account and associated personal information.
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"The Service is not directed to children under 13 and we do not knowingly collect personal information from children under 13. If you are under the age of 18, you may use the Service only with the approval of your parent or guardian. If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us.Excerpt from Canva's Terms of Use
REGULATORY LANDSCAPE: This provision implicates COPPA for US users under 13, which requires verifiable parental consent before collecting personal information from children under 13 and mandates deletion of such data upon request.
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This provision establishes the minimum age threshold for Service use and conditions access for minors between 13 and 18 on parental approval. The provision engages COPPA (Children's Online Privacy Protection Act) for US users under 13, and similar child privacy frameworks in other jurisdictions, including the EU's GDPR provisions regarding children's data.
The agreement prohibits users under 13 from accessing the Service and requires parental or guardian approval for users aged 13 to 17. Parents or guardians who believe a child under 13 has registered without consent are directed to contact Canva to request removal of the account and associated personal information.
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