Canva excludes liability for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or intangible losses, arising from use or inability to use the Service, unauthorized server access, transmission interruptions, third-party malware, or content errors, to the maximum extent permitted by applicable law.
This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision limits the categories of damages users may recover from Canva in connection with Service failures, data breaches, or content-related losses, subject to applicable law. The clause is qualified by the phrase 'to the maximum extent permitted by applicable law,' which means consumer protection statutes in certain jurisdictions may limit how broadly this exclusion applies in practice.
Interpretive note: The enforceability of this limitation of liability clause varies significantly by jurisdiction; EU, UK, and Australian consumer protection frameworks may limit the scope of this exclusion for consumers, and applicable law qualification preserves those statutory protections.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →Replaces previous liability cap with broader categorical exclusion of consequential and indirect damages rather than a monetary limit.
View full change record →Under this clause, users are generally unable to recover indirect, consequential, or punitive damages from Canva arising from Service unavailability, data loss, or security incidents, subject to limitations imposed by applicable law in the user's jurisdiction. EU and Australian consumer protection frameworks may restrict the enforceability of this exclusion for consumers.
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The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.
"TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CANVA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (i) YOUR USE OF OR INABILITY TO USE THE SERVICE; (ii) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (iii) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICE; (iv) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH THE SERVICE BY ANY THIRD PARTY; (v) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE.Excerpt from Canva's Terms of Use
REGULATORY LANDSCAPE: This limitation of liability clause interacts with EU consumer protection law, which generally prohibits exclusion of liability for death, personal injury, or damages caused by gross negligence or willful misconduct.
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This provision limits the categories of damages users may recover from Canva in connection with Service failures, data breaches, or content-related losses, subject to applicable law. The clause is qualified by the phrase 'to the maximum extent permitted by applicable law,' which means consumer protection statutes in certain jurisdictions may limit how broadly this exclusion applies in practice.
Under this clause, users are generally unable to recover indirect, consequential, or punitive damages from Canva arising from Service unavailability, data loss, or security incidents, subject to limitations imposed by applicable law in the user's jurisdiction. EU and Australian consumer protection frameworks may restrict the enforceability of this exclusion for consumers.
ConductAtlas has identified this type of provision across 287 platforms. See the full comparison.
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