The agreement prohibits automated scraping of the Service, use of bots or spiders exceeding normal human usage rates, transmission of spam or unsolicited email, interference with system security or integrity, and actions that impose disproportionate load on Canva's infrastructure.
This analysis describes what Canva's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes operationally enforceable use restrictions that, if violated, may constitute grounds for account suspension or termination under the concurrent termination clause. The prohibition on automated access and scraping is particularly relevant for developers, researchers, and API users.
The updated terms establish a two-tier print fulfillment model. Purchases from Canva directly remain under Canva's Terms, while purchases from third-party Marketplace Sellers are now governed by separate Print Marketplace Seller Terms. The revised terms state that print orders may be subject to additional fees and taxes, and that orders may be accepted or rejected by Canva or a print partner for any reason, including product unavailability or errors. The agreement explicitly states that refunds are not available for user-made errors or change-of-mind situations, though refunds will be issued if an order is rejected after payment has been made.
View change record →Establishes explicit restrictions on scraping, automated access, and reverse-engineering of the Service to prevent unauthorized data extraction.
View full change record →Under this clause, users are prohibited from automating access to the Service beyond standard human usage patterns, scraping platform content, sending unsolicited communications through the platform, or interfering with platform security. Violation of these restrictions may result in account suspension or termination under the Terms.
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"You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated 'scraping'; (ii) using any automated system, including without limitation 'robots', 'spiders', 'offline readers', etc., to access the Service in a manner that sends more request messages to the Canva servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure.Excerpt from Canva's Terms of Use
REGULATORY LANDSCAPE: The prohibition on unauthorized automated access and scraping may engage the Computer Fraud and Abuse Act (CFAA) in the US, which creates civil and criminal liability for unauthorized access to computer systems.
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This provision establishes operationally enforceable use restrictions that, if violated, may constitute grounds for account suspension or termination under the concurrent termination clause. The prohibition on automated access and scraping is particularly relevant for developers, researchers, and API users.
Under this clause, users are prohibited from automating access to the Service beyond standard human usage patterns, scraping platform content, sending unsolicited communications through the platform, or interfering with platform security. Violation of these restrictions may result in account suspension or termination under the Terms.
ConductAtlas has identified this type of provision across 281 platforms. See the full comparison.
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