This analysis describes what Box's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The updated terms establish that Box may bill customers automatically for consumption of enterprise-wide service resources (API Calls, AI Units) that exceed entitlements associated with the customer's service level. Previously, the terms only mentioned that 'additional fees will be due' if Platform Use Limits were exceeded, but the new language creates explicit billing procedures, pricing references, and usage control mechanisms. The agreement now authorizes Box to provide usage reports identifying overage, charge customers for excess resource consumption, and implement technical controls including throttling, rate limiting, or temporary service suspension until overage charges are paid. Users can contact Box through its web form or email to dispute usage reports, but the terms reserve all other contractual and statutory remedies to Box.
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Such Beta Services and all associated conversations and materials relating thereto will be considered Shopify Confidential Information and subject to the confidentiality provisions in this agreement.
To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.
Regardless of who terminates these Terms, both you and Snap continue to be bound by Sections 2, 3 (to the extent any additional terms and conditions would, by their terms, survive), and 6 - 25 of the Terms.
"If through no fault or delay of yours the Consulting Services do not conform to the foregoing warranty, and you notify Box within seven (7) calendar days of Box's delivery of the Consulting Services, Box will re-perform the non-conforming portion(s) of the Consulting Services at no additional cost to you.Excerpt from Box's Terms of Service
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The clause states: “If through no fault or delay of yours the Consulting Services do not conform to the foregoing warranty, and you notify Box within seven (7) calendar days of Box's delivery of the Consulting Services, Box will re-perform the non-conforming portion(s) of the Consulting Services at no additional cost to you.”
ConductAtlas has identified this type of provision across 297 platforms. See the full comparison.
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