Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This page describes what the document states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability may vary by jurisdiction. Methodology
“Subject to Customer's payment of the fees set forth in the Order ("Fees"), Baseten will provide Customer with access to the Baseten Products & Services.”
“THE SERVICES AND DOCUMENTATION ARE PROVIDED "AS IS," AND BASETEN MAKES NO (AND HEREBY DISCLAIMS ALL) OTHER WARRANTIES...INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY...MERCHANTABILITY, TITLE, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.”
“Baseten will defend at its expense any suit brought against Customer...insofar as such suit is based on a claim by any third party alleging that the Baseten Products & Services infringes such third party's patents, copyrights or trade secret rights...”
“Baseten reserves the right...to discontinue the Baseten Products & Services and suspend all Authorized Users' and Customer's access to the Services if any Fees are more than thirty (30) days overdue until such amounts are paid in full.”
“Baseten shall notify Customer without undue delay upon Baseten's discovering a Personal Data Breach affecting Customer Personal Data.”
“Baseten shall not (a) sell or share any personal information; (b) retain, use or disclose any personal information for any purpose other than for the business purposes specified in the Agreement...”
Baseten's terms of service set out what you get, what you owe, and the limits of Baseten's responsibility. You lose access to the platform if fees go more than thirty days unpaid, and you have only twenty days after the agreement ends to retrieve your content before it becomes inaccessible. Baseten will not compensate you for lost profits or other indirect losses, and the most you can recover from Baseten for any claim is capped at the fees you paid in the prior twelve months.
This agreement establishes the terms under which Baseten provides its Products & Services to Customer, conditioning access strictly on payment of fees set forth in the Order and authorizing suspension of all access if fees are more than thirty days overdue. Baseten disclaims all implied warranties, caps its total liability at fees paid in the preceding twelve months, and excludes incidental, consequential, and punitive damages entirely. Customer bears ongoing responsibility for maintaining a valid legal basis for Baseten's processing of Customer Personal Data, must indemnify Baseten against claims arising from specified exclusions and Customer's own breaches, and is expressly prohibited from deploying the platform in time-critical or mission-critical functions. Baseten in turn undertakes to defend Customer against third-party IP infringement claims, notify Customer without undue delay of personal data breaches, make Customer Content available for retrieval for twenty days after the Term ends, and refrain from selling, sharing, or using personal information outside the business purposes specified in the Agreement.
As a customer under this agreement, you must pay fees on time to maintain uninterrupted access, and you should plan to download or migrate your content within twenty days of the agreement ending. You are responsible for ensuring there is a continuing legal basis for any personal data Baseten processes on your behalf, and you must not use the platform for time-critical or mission-critical work. If Baseten discovers a breach of your personal data, it must notify you without undue delay, giving you the opportunity to respond promptly.
Which mapped governance frameworks each document engages, tied to the specific provisions that engage them.
“For twenty (20) days after the end of the Term, as applicable, Baseten will make Customer Content available to Customer through the Baseten Products & Services on a limited basis solely for purposes of Customer retrieving Customer Content...”
“Subject to Customer's payment of the fees set forth in the Order ("Fees"), Baseten will provide Customer with access to the Baseten Products & Services.”
“THE SERVICES AND DOCUMENTATION ARE PROVIDED "AS IS," AND BASETEN MAKES NO (AND HEREBY DISCLAIMS ALL) OTHER WARRANTIES...INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF SATISFACTORY QUALITY...MERCHANTABILITY, TITLE, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.”
“Baseten will defend at its expense any suit brought against Customer...insofar as such suit is based on a claim by any third party alleging that the Baseten Products & Services infringes such third party's patents, copyrights or trade secret rights...”
“Baseten reserves the right...to discontinue the Baseten Products & Services and suspend all Authorized Users' and Customer's access to the Services if any Fees are more than thirty (30) days overdue until such amounts are paid in full.”
“Baseten shall notify Customer without undue delay upon Baseten's discovering a Personal Data Breach affecting Customer Personal Data.”
“Baseten shall not (a) sell or share any personal information; (b) retain, use or disclose any personal information for any purpose other than for the business purposes specified in the Agreement...”
“Customer will defend at its expense any suit brought against Baseten...insofar as such suit is based on a claim arising out of or relating to (a) an Exclusion, (b) the Customer Marks, or (c) Customer's breach or alleged breach of …”
“Customer shall ensure: that there is, and will be throughout the term of the Agreement, a valid legal basis for the Processing by Baseten of Customer Personal Data in accordance with this DPA and the Agreement...”
“IN NO EVENT WILL BASETEN BE LIABLE TO CUSTOMER FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES...INCLUDING, WITHOUT LIMITATION, LOST PROFITS, COSTS OF DELAY, ANY FAILURE OF DELIVERY, BUSINESS INTERRUPTION...”
“THE MAXIMUM LIABILITY OF BASETEN ARISING OUT OF OR IN ANY WAY CONNECTED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID BY CUSTOMER TO BASETEN DURING THE TWELVE (12) MONTHS PRECEDING THE ACT, OMISSION OR OCCURRENCE GIVING RISE TO …”
“Customer acknowledges and agrees that the Baseten Products & Services will not be used, and is not licensed for use, in connection with any of Customer's time-critical or mission-critical functions.”
Every distinct legal provision identified in this document. Featured provisions appear above with analysis.
Baseten has updated this document before. Monitor includes same-day alerts, structured change summaries, and monitoring for up to 20 platforms.
Need provision-level monitoring and regulatory mapping? Insight includes governance timelines, drift analysis, and full provision tracking.
Cross-platform context
See how other platforms handle 20-Day Customer Content Retrieval Window Post-Termination and similar clauses.
Compare across platforms →Governance Monitoring
Structured alerts for policy changes, governance events, and provision updates across 352+ platforms.