Atlassian · Atlassian Privacy Policy · View original document ↗

Controller-Processor Distinction for Enterprise Accounts

Medium severity High confidence Explicitdocumentlanguage Unique · 0 of 325 platforms
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This analysis describes what Atlassian's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

If you use Atlassian products through your employer, your rights requests and privacy concerns should generally be directed to your employer rather than Atlassian directly, since your employer controls the data processing in that context.

Consumer impact (what this means for users)

Atlassian's policy states it collects identifiers, device information, usage activity, billing data, and content created within its services, and authorizes sharing with third-party service providers, corporate affiliates, resellers, and successors in a business transaction. The policy also states that enterprise account administrators may have the ability to access, monitor, or delete content and data within their organization's account, which affects employees and contractors who use Atlassian products through an employer. You can submit a data subject request to access, correct, delete, or export your personal information through Atlassian's privacy request form at https://www.atlassian.com/legal/privacy-policy#your-rights.

How other platforms handle this

Auth0 Medium

When Okta provides its products and services to its customers (e.g., organizations that use Okta to manage their workforce or Auth0 to manage their customer identity), Okta processes personal data on behalf of those customers as a data processor. In those cases, the customer is the data controller a...

Smartsheet Medium

When we provide the Service to our customers, we act as a data processor on behalf of those customers. Our customers are the data controllers, meaning that they determine the purposes and means of the processing of personal data that is submitted into the Service. If you are an end user of a custome...

DocuSign Medium

Docusign may be a 'data controller' or a 'data processor' (or both) depending on the type of personal information and the context in which it is processed. When Docusign determines the purpose and means of processing personal information, we act as a data controller. When Docusign processes personal...

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▸ View Original Clause Language DOCUMENT RECORD
"
We collect and receive information as a data controller for our own purposes and as a data processor on behalf of our customers. When our customers use our products to process data about their end users and employees, we act as a data processor on their behalf. Our customers, as data controllers, determine the purposes and means of processing personal data in their Atlassian products.

— Excerpt from Atlassian's Atlassian Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Atlassian Privacy Policy
Entity
Atlassian
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 12, 2026
Record ID
CA-P-009242
Document ID
CA-D-00708
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8a1c5acb713e644f1bae9303aa9bc97bc64e447bd57ce9ec70ff0d9b296b971e
Analysis generated
May 8, 2026 04:39 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Atlassian
Document: Atlassian Privacy Policy
Record ID: CA-P-009242
Captured: 2026-05-08 04:39:00 UTC
SHA-256: 8a1c5acb713e644f…
URL: https://conductatlas.com/platform/atlassian/atlassian-privacy-policy/controller-processor-distinction-for-enterprise-accounts/
Accessed: May 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Atlassian's Controller-Processor Distinction for Enterprise Accounts clause do?

If you use Atlassian products through your employer, your rights requests and privacy concerns should generally be directed to your employer rather than Atlassian directly, since your employer controls the data processing in that context.

Is ConductAtlas affiliated with Atlassian?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Atlassian.