This analysis describes what Anthropic's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Many users may not realize that using Claude through a work account or third-party app means Anthropic's consumer privacy policy does not apply to them, leaving their data protections determined entirely by their employer or the app provider.
The policy states that Inputs (your messages to Claude) and Outputs (Claude's responses) may be used to train Anthropic's AI models, and that this use continues even after opting out if the conversation is flagged for safety review or if you have explicitly submitted feedback about it. Device identifiers, IP address-derived location data, browsing activity, and usage information are also collected automatically. You can opt out of conversation use for model training by accessing your account settings at Claude.ai.
How other platforms handle this
When Okta provides its products and services to its customers (e.g., organizations that use Okta to manage their workforce or Auth0 to manage their customer identity), Okta processes personal data on behalf of those customers as a data processor. In those cases, the customer is the data controller a...
When we provide the Service to our customers, we act as a data processor on behalf of those customers. Our customers are the data controllers, meaning that they determine the purposes and means of the processing of personal data that is submitted into the Service. If you are an end user of a custome...
When Zendesk processes personal data on behalf of its customers, Zendesk acts as a data processor and the customer acts as the data controller. In those cases, the customer's privacy policy and data processing agreement with Zendesk govern the processing of that data, not this Privacy Notice. If you...
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"This Privacy Policy does not apply where Anthropic acts as a data processor and processes personal data on behalf of commercial customers using Anthropic's Commercial Services – for example, your employer has provisioned you a Claude for Work account, or you're using an app that is powered on the back-end with Claude. In those cases, the commercial customer is the controller, and you can review their policies for more information about how they handle your personal data.— Excerpt from Anthropic's Anthropic Privacy Policy
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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Many users may not realize that using Claude through a work account or third-party app means Anthropic's consumer privacy policy does not apply to them, leaving their data protections determined entirely by their employer or the app provider.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Anthropic.