Amplitude · Amplitude Terms of Service · View original document ↗

No Refund on Prepaid Fees

Medium severity Unique · 0 of 325 platforms
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This analysis describes what Amplitude's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision creates a fixed payment obligation structure that decouples fees from actual usage metrics, establishing upfront financial commitments that cannot be reversed once incurred. The non-refundable framework applies to all prepaid fees unless an Order Form explicitly states otherwise.

Consumer impact (what this means for users)

Under this provision, customers are required to pay fees in full as specified in Order Forms without ability to obtain refunds, regardless of whether actual usage of the services aligns with the purchased service tier. Payment obligations remain binding and non-cancelable throughout the contract term.

How other platforms handle this

Airbnb Medium

Airbnb Payments will collect the Total Fees at the time of booking confirmation (i.e. when the booking request is accepted by a Host for instant bookings). In the event of a cancellation, Airbnb Payments will refund the Guest in accordance with the Host's cancellation policy, and any refund will be ...

23andMe Medium

If the second attempt to process the sample is unsuccessful, (up to 0.65% of all samples fail the second attempt at testing according to 23andMe data obtained in 2019 for all genotype testing),* 23andMe will not send additional sample collection kits and the user will be entitled solely and exclusiv...

Strava Medium

Strava has the right to add, modify, or discontinue any free or subscription-only feature at any time. Strava has the right to increase subscription fees or add new fees at any time after giving reasonable notice. Changes in subscription fees will take effect on your next billing date, unless otherw...

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▸ View Original Clause Language DOCUMENT RECORD
"
All fees are non-cancelable and non-refundable except as expressly set forth herein. Customer will pay all fees specified in Order Forms. Except as otherwise specified in an Order Form, fees are based on Services purchased and not actual usage, and payment obligations are non-cancelable and fees paid are non-refundable.

— Excerpt from Amplitude's Amplitude Terms of Service

Applicable regulations

DMA
European Union

Provision details

Document information
Document
Amplitude Terms of Service
Entity
Amplitude
Document last updated
May 5, 2026
Tracking information
First tracked
May 8, 2026
Last verified
May 10, 2026
Record ID
CA-P-005760
Document ID
CA-D-00701
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
817b215ec9c2d62f8a06d9cdbf2578bcd2420a5bb576a8c3d47d42c01f7028ab
Analysis generated
May 8, 2026 00:14 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Amplitude
Document: Amplitude Terms of Service
Record ID: CA-P-005760
Captured: 2026-05-08 00:14:28 UTC
SHA-256: 817b215ec9c2d62f…
URL: https://conductatlas.com/platform/amplitude/amplitude-terms-of-service/no-refund-on-prepaid-fees/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Amplitude's No Refund on Prepaid Fees clause do?

This provision creates a fixed payment obligation structure that decouples fees from actual usage metrics, establishing upfront financial commitments that cannot be reversed once incurred. The non-refundable framework applies to all prepaid fees unless an Order Form explicitly states otherwise.

How does this clause affect you?

Under this provision, customers are required to pay fees in full as specified in Order Forms without ability to obtain refunds, regardless of whether actual usage of the services aligns with the purchased service tier. Payment obligations remain binding and non-cancelable throughout the contract term.

Is ConductAtlas affiliated with Amplitude?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Amplitude.