Both hosts and guests can leave reviews after a booking, but Airbnb does not verify their accuracy and may remove reviews it considers policy violations, which means disputed reviews may be deleted at Airbnb's discretion.
This analysis describes what Airbnb's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Reviews are central to the Airbnb marketplace, affecting both hosts' booking rates and guests' decisions. The terms allow Airbnb to remove reviews at its discretion, which can have material commercial consequences for hosts without a clear appeals process.
Interpretive note: The scope of Airbnb's discretion to remove reviews and the adequacy of its appeals process are not fully specified in the document, creating some interpretive uncertainty about procedural protections available to users.
This new provision establishes Airbnb's explicit disclaimer that it does not verify review accuracy and reserves the right to remove reviews, protecting it from liability for user-generated review content.
View full change record →Hosts who receive negative reviews they believe are false have limited recourse because Airbnb does not verify accuracy and may decline to remove disputed reviews unless they violate specific content policies. Guests who rely on reviews when booking should be aware that reviews are unverified user opinions.
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You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated 'scraping'; (ii) using any automated system, including without limitation 'robots,' 's...
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"After completing a booking, Hosts and Guests can leave a review of the other party. Reviews reflect the opinions of Members and not the views of Airbnb. Airbnb does not verify the accuracy of Member reviews. You agree not to post false, misleading, defamatory, or discriminatory reviews, and Airbnb may remove reviews that violate its content policies.— Excerpt from Airbnb's Airbnb Terms of Service
(1) REGULATORY LANDSCAPE: Review practices interact with FTC guidelines on endorsements and testimonials, which require that reviews reflect genuine consumer experiences and that manipulated or suppressed reviews are disclosed. The EU's Omnibus Directive (2019/2161/EU) requires platforms to disclose whether and how they verify reviews. Airbnb's statement that it does not verify review accuracy engages disclosure obligations under these frameworks. (2) GOVERNANCE EXPOSURE: Medium. Airbnb's unilateral authority to remove reviews based on content policies creates discretionary power that affects hosts' commercial viability. The absence of a clear, transparent appeals mechanism for removed reviews may engage platform accountability requirements under the DSA. (3) JURISDICTION FLAGS: EU users benefit from the DSA's requirements for transparent content moderation and accessible redress mechanisms. The Omnibus Directive requires disclosure of the review verification process, which Airbnb addresses by disclosing it does not verify accuracy. (4) CONTRACT AND VENDOR IMPLICATIONS: Hosts who depend on their review profile for booking revenue should understand that Airbnb's discretionary review removal authority creates a single point of operational risk. Professional hosts should maintain off-platform reputation management strategies. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether Airbnb's review disclosure practices satisfy applicable transparency requirements under the DSA and Omnibus Directive for EU-facing operations.
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Reviews are central to the Airbnb marketplace, affecting both hosts' booking rates and guests' decisions. The terms allow Airbnb to remove reviews at its discretion, which can have material commercial consequences for hosts without a clear appeals process.
Hosts who receive negative reviews they believe are false have limited recourse because Airbnb does not verify accuracy and may decline to remove disputed reviews unless they violate specific content policies. Guests who rely on reviews when booking should be aware that reviews are unverified user opinions.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Airbnb.