The agreement assigns primary account holders full responsibility for the actions of their end users and any third party they provide access to, including compliance with the agreement and all Zoom policies, regardless of whether Zoom expressly authorized that access.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that organizations are contractually liable for the acts and omissions of any third party they allow or enable to access the services, including unauthorized access scenarios. Enterprise compliance and legal teams should assess the scope of this liability assignment when deploying Zoom to external partners, contractors, or customers.
This new provision holds account holders liable for all end-user and third-party activity on their accounts, creating broad vicarious liability exposure for actions beyond their direct control.
View full change record →The agreement establishes that the subscribing party is responsible for all end user activities and for the acts and omissions of any third party provided access to the services, whether or not that access was expressly permitted by Zoom. This liability extends to compliance with the agreement terms and all referenced Zoom policies.
Cross-platform context
See how other platforms handle Liability for End User and Third Party Acts and similar clauses.
Compare across platforms →"You are responsible for your and your End Users' access to and use of the Services and Software. You are responsible for the activities of all your End Users, including ensuring that all End Users will comply with the terms and conditions of this Agreement and any applicable Zoom policies. You acknowledge that you remain liable for the acts and omissions of any third party that you allow, enable, or otherwise provide access to the Services or Software, whether or not such access was expressly permitted by Zoom.Excerpt from Zoom's Terms of Service
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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision establishes that organizations are contractually liable for the acts and omissions of any third party they allow or enable to access the services, including unauthorized access scenarios. Enterprise compliance and legal teams should assess the scope of this liability assignment when deploying Zoom to external partners, contractors, or customers.
The agreement establishes that the subscribing party is responsible for all end user activities and for the acts and omissions of any third party provided access to the services, whether or not that access was expressly permitted by Zoom. This liability extends to compliance with the agreement terms and all referenced Zoom policies.
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