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Subscription charges are non-cancelable and non-refundable for the full Initial Subscription Term or current Renewal Term unless Zoom agrees otherwise, applicable law requires a refund, or the Order Form specifies different terms.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that users who cancel mid-term generally remain financially obligated for the full subscription period charges, and that Zoom retains payments unless a legal exception applies. The agreement includes a limited cooling-off period provision in Section 12.9 for jurisdictions where applicable law provides withdrawal rights.
This new provision locks users into non-refundable payments for entire subscription periods, eliminating mid-term cancellation with refund rights.
View full change record →Under these terms, subscription payments cannot be canceled or refunded mid-term unless Zoom agrees, applicable law requires it, or the Order Form specifies otherwise. The agreement does acknowledge cooling-off or withdrawal rights in Section 12.9 where applicable law provides them, but states that if services begin before the withdrawal period ends or the user does not cancel in time, termination rights under that section are lost.
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"You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.Excerpt from Zoom's Terms of Service
1. REGULATORY LANDSCAPE: Automatic renewal and non-refundability provisions are subject to FTC enforcement under Section 5 of the FTC Act and to state automatic renewal laws, including California's Automatic Renewal Law (Business and Professions Code Section 17600 et seq.) and similar statutes in other states. The EU Consumer Rights Directive and UK Consumer Contracts Regulations may limit non-refundability for consumer subscribers in those jurisdictions. 2. GOVERNANCE EXPOSURE: Medium. The non-refundability provision is common in B2B SaaS agreements but may create compliance exposure for consumer-facing subscription tiers, particularly in jurisdictions with mandatory cooling-off or withdrawal periods. The agreement acknowledges applicable law exceptions, which partially mitigates exposure but requires jurisdiction-by-jurisdiction assessment. 3. JURISDICTION FLAGS: California's Automatic Renewal Law creates heightened disclosure and compliance obligations. EU and UK consumer protection law may limit non-refundability for consumer subscribers. Organizations reselling or deploying Zoom subscriptions to end consumers should assess their own downstream obligations. 4. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should review Order Form terms for any negotiated modifications to the non-refundability provision, as the base Terms defer to Order Form terms where specified. MSA holders should confirm whether the MSA modifies refund and cancellation terms. 5. COMPLIANCE CONSIDERATIONS: Finance and procurement teams should map subscription renewal dates and the 30-day cancellation notice requirement to internal calendar and approval workflows. Legal teams in jurisdictions with mandatory cooling-off periods should confirm that Zoom's disclosure and withdrawal notice practices comply with applicable law.
This provision establishes that users who cancel mid-term generally remain financially obligated for the full subscription period charges, and that Zoom retains payments unless a legal exception applies. The agreement includes a limited cooling-off period provision in Section 12.9 for jurisdictions where applicable law provides withdrawal rights.
Under these terms, subscription payments cannot be canceled or refunded mid-term unless Zoom agrees, applicable law requires it, or the Order Form specifies otherwise. The agreement does acknowledge cooling-off or withdrawal rights in Section 12.9 where applicable law provides them, but states that if services begin before the withdrawal period ends or the user does not cancel in time, termination …
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.