Subscription charges are non-cancelable and non-refundable for the full Initial Subscription Term or current Renewal Term unless Zoom agrees otherwise, applicable law requires a refund, or the Order Form specifies different terms.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that users who cancel mid-term generally remain financially obligated for the full subscription period charges, and that Zoom retains payments unless a legal exception applies. The agreement includes a limited cooling-off period provision in Section 12.9 for jurisdictions where applicable law provides withdrawal rights.
This new provision locks users into non-refundable payments for entire subscription periods, eliminating mid-term cancellation with refund rights.
View full change record →Under these terms, subscription payments cannot be canceled or refunded mid-term unless Zoom agrees, applicable law requires it, or the Order Form specifies otherwise. The agreement does acknowledge cooling-off or withdrawal rights in Section 12.9 where applicable law provides them, but states that if services begin before the withdrawal period ends or the user does not cancel in time, termination rights under that section are lost.
Cross-platform context
See how other platforms handle Non-Cancelable and Non-Refundable Charges and similar clauses.
Compare across platforms →"You agree that all payments are non-cancelable for the Initial Subscription Term or the then-current Renewal Term, as applicable, and are final and non-refundable, unless otherwise agreed to by Zoom, required by Law, or set forth in your Order Form.Excerpt from Zoom's Terms of Service
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This provision establishes that users who cancel mid-term generally remain financially obligated for the full subscription period charges, and that Zoom retains payments unless a legal exception applies. The agreement includes a limited cooling-off period provision in Section 12.9 for jurisdictions where applicable law provides withdrawal rights.
Under these terms, subscription payments cannot be canceled or refunded mid-term unless Zoom agrees, applicable law requires it, or the Order Form specifies otherwise. The agreement does acknowledge cooling-off or withdrawal rights in Section 12.9 where applicable law provides them, but states that if services begin before the withdrawal period ends or the user does not cancel in time, termination …
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