Section 27 of the agreement requires that certain claims between users and Zoom be resolved through individual arbitration rather than court proceedings, and prohibits users from bringing class-action claims against Zoom.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision requires disputes to proceed through individual arbitration, which precludes users from pursuing claims in court as a class or group. The enforceability of mandatory arbitration clauses and class action waivers varies by jurisdiction and may be limited by applicable consumer protection law, particularly in the EU, UK, and certain US states.
Interpretive note: Enforceability of the class action waiver and mandatory arbitration clause depends on jurisdiction, user classification as consumer or business, and whether a governing MSA supersedes these Terms.
The arbitration clause was substantially condensed and reformatted as a reference to Section 27 rather than stating full arbitration terms inline, with emphasis shifted to a warning banner format.
View full change record →Under this clause, users are required to resolve certain disputes with Zoom through individual arbitration rather than court litigation, and the agreement states users will not bring class-action claims against Zoom. The agreement notes that changes to the Terms of Service do not create a renewed opportunity to opt out of arbitration, indicating that an initial opt-out window applies.
Cross-platform context
See how other platforms handle Mandatory Individual Arbitration and Class Action Waiver and similar clauses.
Compare across platforms →"READ THIS AGREEMENT CAREFULLY, AS IT PROVIDES, AMONG OTHER THINGS: (i) in Section 27, that you and Zoom will arbitrate certain claims instead of going to court and that you will not bring class-action claims against ZoomExcerpt from Zoom's Terms of Service
1.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision requires disputes to proceed through individual arbitration, which precludes users from pursuing claims in court as a class or group. The enforceability of mandatory arbitration clauses and class action waivers varies by jurisdiction and may be limited by applicable consumer protection law, particularly in the EU, UK, and certain US states.
Under this clause, users are required to resolve certain disputes with Zoom through individual arbitration rather than court litigation, and the agreement states users will not bring class-action claims against Zoom. The agreement notes that changes to the Terms of Service do not create a renewed opportunity to opt out of arbitration, indicating that an initial opt-out window applies.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.