Users are prohibited from sharing harmful, illegal, or objectionable content through Zoom, and Zoom may remove such content and terminate accounts that repeatedly violate these rules.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement grants Zoom discretion to remove content and terminate accounts for policy violations, with the scope of prohibited content defined in broad terms that give Zoom significant latitude in enforcement decisions.
Interpretive note: The document was truncated; the exact verbatim language of the acceptable use provision was not fully confirmed. The description reflects terms consistent with accessible portions of Zoom's published terms.
The removal of this explicit acceptable use policy may indicate content moderation standards are now governed by separate policies rather than the main terms of service.
View full change record →Zoom may remove content and terminate accounts if it determines a user has violated acceptable use standards, including through content deemed harmful, harassing, or objectionable. The broad scope of these categories means enforcement decisions involve significant discretion.
How other platforms handle this
If you believe Your Content was removed in error, you may submit an appeal. More information is available here.
We review account behavior and content that Members create, send, and publish in Mailchimp, including Campaigns and Websites.
We allow Content that names individuals in the highest positions in a company who have broad influence over the work environment, as long as the Content describes the individual's behavior or performance at work.
"You agree not to use the Services to upload, post, email, transmit, store, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable. Zoom reserves the right to remove content that violates this policy and to terminate accounts of repeat violators.Excerpt from Zoom's Terms of Service
REGULATORY LANDSCAPE: Content moderation obligations engage Section 230 of the Communications Decency Act in the US, which generally provides platforms immunity for third-party content moderation decisions.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The agreement grants Zoom discretion to remove content and terminate accounts for policy violations, with the scope of prohibited content defined in broad terms that give Zoom significant latitude in enforcement decisions.
Zoom may remove content and terminate accounts if it determines a user has violated acceptable use standards, including through content deemed harmful, harassing, or objectionable. The broad scope of these categories means enforcement decisions involve significant discretion.
ConductAtlas has identified this type of provision across 142 platforms. See the full comparison.
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