This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Binding arbitration removes the user's right to have certain disputes heard in court before a judge or jury, and arbitration awards are generally final and difficult to appeal.
Interpretive note: The excerpt uses the qualifier 'certain disputes' without defining which disputes are covered, so the full scope of the arbitration obligation cannot be determined from the excerpt alone.
The reader must resolve certain disputes with Zoom through binding arbitration before an arbitrator rather than in court before a judge or jury.
How other platforms handle this
except disputes relating to the enforcement or validity of your, your licensors', our, or our licensors' intellectual property rights
This Arbitration Agreement shall be binding upon, and shall include any claims brought by or against any third parties, including but not limited to your spouses, heirs, third-party beneficiaries and permitted assigns...
the arbitration provider, National Arbitration and Mediation ("NAM"), shall not accept or administer any demand for arbitration and shall administratively close any arbitration unless the Party bringing such demand for arbitration can certify in writing that the terms...were fully satisfied.
"You agree to resolve certain disputes with Zoom through binding arbitration...Arbitration means that an arbitrator, and not a judge or a jury, will decide the dispute.Excerpt from Zoom's Terms of Service
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561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Binding arbitration removes the user's right to have certain disputes heard in court before a judge or jury, and arbitration awards are generally final and difficult to appeal.
The reader must resolve certain disputes with Zoom through binding arbitration before an arbitrator rather than in court before a judge or jury.
ConductAtlas has identified this type of provision across 206 platforms. See the full comparison.
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