This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The mandatory arbitration requirement and class action waiver alter the dispute resolution framework by centralizing resolution through arbitration rather than the court system and preventing aggregation of claims across multiple users. This affects how parties can pursue and defend claims, the procedural rules that apply, and the availability of certain litigation mechanisms.
Users waive the ability to litigate disputes in court or participate in class actions; instead, disputes proceed through individual arbitration. Users retain the option to pursue claims in small claims court if otherwise eligible.
How other platforms handle this
You and Teachable agree to resolve any disputes through final and binding arbitration, except as set forth under Exceptions to Agreement to Arbitrate below. You also agree that disputes will only be resolved on an individual basis and not as a class, consolidated, or representative action.
Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration and Mediation Services, Inc. ("JAMS") then in effect, by ...
THESE TERMS REQUIRE THE USE OF ARBITRATION (SECTION 12.2) ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.
Monitoring
Zoom has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"YOU AND ZOOM AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF OR THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES") WILL BE SETTLED BY BINDING ARBITRATION, EXCEPT THAT EACH PARTY RETAINS THE RIGHT TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT... YOU ACKNOWLEDGE AND AGREE THAT YOU AND ZOOM ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.— Excerpt from Zoom's Zoom Terms of Service
Coinbase's User Agreement includes a mandatory arbitration clause that most users may not have reviewed. Here is what the clause states and how the opt-out process works.
561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
The mandatory arbitration requirement and class action waiver alter the dispute resolution framework by centralizing resolution through arbitration rather than the court system and preventing aggregation of claims across multiple users. This affects how parties can pursue and defend claims, the procedural rules that apply, and the availability of certain litigation mechanisms.
Users waive the ability to litigate disputes in court or participate in class actions; instead, disputes proceed through individual arbitration. Users retain the option to pursue claims in small claims court if otherwise eligible.
ConductAtlas has identified this type of provision across 133 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Zoom.