California law governs any disputes under these terms, and any court cases that are not resolved through arbitration must be filed in Santa Clara County, California.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement designates California law and Santa Clara County courts as the exclusive forum for disputes, which may require users outside California to litigate in a distant jurisdiction.
The removal of this governing law and jurisdiction provision suggests these terms are now addressed elsewhere in the agreement or that dispute resolution is exclusively handled through arbitration.
View full change record →Non-California users who bring claims that fall outside the arbitration requirement, such as injunctive relief actions, must do so in Santa Clara County, California courts. This may create practical barriers for users in other states or countries.
How other platforms handle this
In the EU and EEA, the choice of Texas governing law shall not apply only where a mandatory consumer protection law explicitly prohibits such choice of law provisions.
For any claims that are not subject to arbitration...U.S. Residents: Delaware law; venue exclusively in the state or federal courts in New Castle County, Delaware
These Terms are governed by the laws of the State of California and the United States without regard to conflicts of laws provisions
"This Agreement shall be governed by the laws of the State of California, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you and Zoom agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Santa Clara County, California.Excerpt from Zoom's Terms of Service
REGULATORY LANDSCAPE: Choice of law and forum selection clauses engage the FAA and applicable state contract law.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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The agreement designates California law and Santa Clara County courts as the exclusive forum for disputes, which may require users outside California to litigate in a distant jurisdiction.
Non-California users who bring claims that fall outside the arbitration requirement, such as injunctive relief actions, must do so in Santa Clara County, California courts. This may create practical barriers for users in other states or countries.
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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