California law governs any disputes under these terms, and any court cases that are not resolved through arbitration must be filed in Santa Clara County, California.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The agreement designates California law and Santa Clara County courts as the exclusive forum for disputes, which may require users outside California to litigate in a distant jurisdiction.
Non-California users who bring claims that fall outside the arbitration requirement, such as injunctive relief actions, must do so in Santa Clara County, California courts. This may create practical barriers for users in other states or countries.
How other platforms handle this
These Terms shall be governed by the laws of the State of California, excluding its conflicts of law rules, and the federal laws of the United States. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled by arbitration in San Francisco County, California...
These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any choice o...
These Terms are governed by the laws of the State of Minnesota, without giving effect to any choice of law or conflict of law provisions. Any disputes not subject to arbitration will be resolved in the state or federal courts located in Hennepin County, Minnesota.
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"This Agreement shall be governed by the laws of the State of California, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you and Zoom agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Santa Clara County, California.— Excerpt from Zoom's Zoom Terms of Service
REGULATORY LANDSCAPE: Choice of law and forum selection clauses engage the FAA and applicable state contract law. EU consumer protection law generally permits consumers to sue in their home jurisdiction, and forum selection clauses designating foreign courts may be unenforceable against EU consumers under the Brussels I Regulation. GOVERNANCE EXPOSURE: Low to Medium. The California governing law designation is standard for technology companies headquartered in California. The exclusive forum clause may be unenforceable against EU/EEA consumers under applicable consumer protection frameworks, creating jurisdictional ambiguity for international dispute resolution. JURISDICTION FLAGS: EU/EEA consumers may not be bound by exclusive forum selection clauses under Brussels I Regulation and applicable national consumer protection law. UK consumers have similar protections under retained EU law and Consumer Rights Act provisions. CONTRACT AND VENDOR IMPLICATIONS: International enterprise customers should verify whether governing law and jurisdiction terms are consistent with their contractual requirements and applicable mandatory law in their operating jurisdictions. COMPLIANCE CONSIDERATIONS: Legal teams operating in non-US jurisdictions should assess whether California governing law and exclusive forum provisions are enforceable and appropriate for their organizational context.
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The agreement designates California law and Santa Clara County courts as the exclusive forum for disputes, which may require users outside California to litigate in a distant jurisdiction.
Non-California users who bring claims that fall outside the arbitration requirement, such as injunctive relief actions, must do so in Santa Clara County, California courts. This may create practical barriers for users in other states or countries.
ConductAtlas has identified this type of provision across 201 platforms. See the full comparison.
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