California law governs any disputes under these terms, and any court cases that are not resolved through arbitration must be filed in Santa Clara County, California.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause specifies the legal framework and venue for non-arbitrated disputes, establishing California as the controlling jurisdiction and limiting the geographic location where litigation can be brought.
Non-California users who bring claims that fall outside the arbitration requirement, such as injunctive relief actions, must do so in Santa Clara County, California courts. This may create practical barriers for users in other states or countries.
How other platforms handle this
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This Agreement will be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Each party irrevocably submits to the exclusive jurisdiction of the courts of Ontario, Canada for t...
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"This Agreement shall be governed by the laws of the State of California, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you and Zoom agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Santa Clara County, California.— Excerpt from Zoom's Zoom Terms of Service
REGULATORY LANDSCAPE: Choice of law and forum selection clauses engage the FAA and applicable state contract law. EU consumer protection law generally permits consumers to sue in their home jurisdiction, and forum selection clauses designating foreign courts may be unenforceable against EU consumers under the Brussels I Regulation. GOVERNANCE EXPOSURE: Low to Medium. The California governing law designation is standard for technology companies headquartered in California. The exclusive forum clause may be unenforceable against EU/EEA consumers under applicable consumer protection frameworks, creating jurisdictional ambiguity for international dispute resolution. JURISDICTION FLAGS: EU/EEA consumers may not be bound by exclusive forum selection clauses under Brussels I Regulation and applicable national consumer protection law. UK consumers have similar protections under retained EU law and Consumer Rights Act provisions. CONTRACT AND VENDOR IMPLICATIONS: International enterprise customers should verify whether governing law and jurisdiction terms are consistent with their contractual requirements and applicable mandatory law in their operating jurisdictions. COMPLIANCE CONSIDERATIONS: Legal teams operating in non-US jurisdictions should assess whether California governing law and exclusive forum provisions are enforceable and appropriate for their organizational context.
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The clause specifies the legal framework and venue for non-arbitrated disputes, establishing California as the controlling jurisdiction and limiting the geographic location where litigation can be brought.
Non-California users who bring claims that fall outside the arbitration requirement, such as injunctive relief actions, must do so in Santa Clara County, California courts. This may create practical barriers for users in other states or countries.
ConductAtlas has identified this type of provision across 175 platforms. See the full comparison.
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