The statement asserts that Zoom does not use customer-generated meeting content such as audio, video, chat, or transcripts to train Zoom's own AI models or those of third parties. The statement separately discloses that Zoom may use service-generated data, usage data, and telemetry to improve and operate AI-powered features.
This analysis describes what Zoom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a stated restriction on using meeting content for AI model training, which is directly relevant to enterprise and institutional customers with confidentiality or data use obligations. The distinction between 'customer content' covered by this restriction and other data categories used for AI improvement is a material interpretive boundary that compliance teams should assess against their contractual requirements.
Interpretive note: The distinction between 'customer content' excluded from AI model training and 'service-generated data' used for AI improvement is not precisely defined in the statement, creating interpretive uncertainty about the scope of the training restriction.
Changed from conditional opt-out language to an absolute prohibition on using customer content for AI training, significantly strengthening privacy protections and removing the need for explicit consent.
View full change record →Under this clause, the agreement states that meeting audio, video, and chat content will not be used to train Zoom or third-party AI models. However, the terms permit Zoom to use other categories of data, including usage signals and service-generated data, to improve AI features, and users enabling AI Companion features authorize processing of meeting content to generate summaries and outputs.
How other platforms handle this
to request that your data be transferred to a third party (data portability)
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Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data prot...
"Zoom does not use audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard content, and reactions) to train Zoom's or third-party artificial intelligence models.Excerpt from Zoom's Privacy Statement
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This provision establishes a stated restriction on using meeting content for AI model training, which is directly relevant to enterprise and institutional customers with confidentiality or data use obligations. The distinction between 'customer content' covered by this restriction and other data categories used for AI improvement is a material interpretive boundary that compliance teams should assess against their contractual requirements.
Under this clause, the agreement states that meeting audio, video, and chat content will not be used to train Zoom or third-party AI models. However, the terms permit Zoom to use other categories of data, including usage signals and service-generated data, to improve AI features, and users enabling AI Companion features authorize processing of meeting content to generate summaries and …
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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