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This analysis describes what Zillow's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Exclusive venue in a single jurisdiction means users outside Washington must litigate there regardless of where they are located, which can significantly increase the cost and difficulty of pursuing claims.
Interpretive note: The excerpt ends with an ellipsis, so additional conditions or carve-outs to the jurisdiction and venue requirement may exist in the full clause.
The updated terms establish explicit consent for Zillow to contact you through email, phone calls, text messages, and in-app features using automatic dialing systems and prerecorded voices. These communications may include advertising or marketing offers alongside transactional messages. Message and data rates may apply depending on your carrier, and contact frequency will vary based on your account activity. You can opt out of text messages at any time by replying STOP, and calls with Zillow employees may be recorded for quality control and internal business purposes.
View change record →Users are required to resolve all disputes connected to the Services in King County, Washington courts and cannot bring claims in courts of their own choosing.
How other platforms handle this
it shall be adjudicated exclusively by the state and federal courts located in San Francisco County, California.
For any dispute relating to this Agreement, the parties consent to personal jurisdiction and the exclusive venue of the courts in New York County, New York.
Any dispute not subject to arbitration and not initiated in small claims court may be brought by either party in a court of competent jurisdiction in either the Superior Courts for the State of California...or in the United States District Court for the Northern District of California.
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"You agree to submit to the personal and exclusive jurisdiction and venue in the state and federal courts sitting in King County, Washington for all disputes, claims, and actions arising from or in connection with the Services...Excerpt from Zillow's Terms of Use
Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.
Exclusive venue in a single jurisdiction means users outside Washington must litigate there regardless of where they are located, which can significantly increase the cost and difficulty of pursuing claims.
Users are required to resolve all disputes connected to the Services in King County, Washington courts and cannot bring claims in courts of their own choosing.
ConductAtlas has identified this type of provision across 271 platforms. See the full comparison.
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