This analysis describes what Zendesk's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
California's CPRA significantly expanded consumer privacy rights, and Zendesk's disclosure that it may share data with advertising vendors for cross-context behavioral advertising means California residents should actively review and exercise their opt-out rights.
Zendesk's privacy notice affects consumers in meaningfully different ways depending on how they interact with Zendesk. Website visitors and direct Zendesk account holders are subject to Zendesk's data collection practices including cookies, analytics, and marketing tracking, while end users who interact with businesses through Zendesk-powered support tools have their data controlled by those businesses rather than Zendesk. California residents and EU/UK users have specific rights including access, deletion, and objection, but the practical ability to exercise those rights depends on whether Zendesk or the business customer is the relevant controller. You can submit a personal data rights request to Zendesk directly at their privacy portal linked from the notice, or contact privacy@zendesk.com for data processed by Zendesk as a controller.
How other platforms handle this
If you are a California resident, you may have certain rights under the California Consumer Privacy Act (CCPA). These rights may include: the right to know about personal information collected, disclosed, or sold; the right to delete personal information collected from you; the right to opt-out of t...
If you are a California resident, you have the right to know what personal information we collect, use, disclose, and sell about you. You have the right to request deletion of your personal information, subject to certain exceptions. You have the right to opt out of the sale or sharing of your perso...
If you are a California resident, you have the right to know what personal information we collect about you, the right to delete personal information we have collected from you, the right to correct inaccurate personal information, the right to opt out of the sale or sharing of your personal informa...
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"If you are a California resident, you have the right to know what personal information we collect, use, disclose, and sell about you; the right to request deletion of your personal information; the right to opt-out of the sale or sharing of your personal information; the right to correct inaccurate personal information; and the right to non-discrimination for exercising your privacy rights.— Excerpt from Zendesk's Zendesk Privacy Policy
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California's CPRA significantly expanded consumer privacy rights, and Zendesk's disclosure that it may share data with advertising vendors for cross-context behavioral advertising means California residents should actively review and exercise their opt-out rights.
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