When you make or receive calls through Yelp's platform (such as calls to businesses), Yelp may record, transcribe, and analyze those calls for quality assurance, fraud prevention, and service improvement purposes.
This analysis describes what Yelp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The provision establishes Yelp's operational practice of recording customer interactions as part of its quality control and service management procedures. This authorization applies across all communication channels the entity offers.
Conversations you have with businesses through Yelp's call feature may be recorded and reviewed by Yelp, potentially including sensitive personal information you share with service providers. Consumers should be aware that using Yelp's click-to-call feature subjects their calls to monitoring.
How other platforms handle this
If you use our chat feature, we and our service providers may record your chats and keep transcripts.
You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.
telemetry information collected includes: (i) microservice settings, (ii) usage data and (iii) hardware environment.
"Any of our communications with you, including any phone calls or chats, may be monitored and recorded for quality purposes.Excerpt from Yelp's Privacy Policy
Call recording practices implicate federal wiretapping law (ECPA), state two-party consent wiretapping statutes (notably California Penal Code 632), and GDPR Article 6 lawful basis requirements for processing communications data.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form
Netflix updated its Privacy Statement on April 18, 2026, disclosing voice recording collection and expanded household ad profiling for the first time.
Google's Privacy Policy covers Search, Gmail, YouTube, Maps, and every site running Google Analytics. Here is what it actually authorizes.
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The provision establishes Yelp's operational practice of recording customer interactions as part of its quality control and service management procedures. This authorization applies across all communication channels the entity offers.
Conversations you have with businesses through Yelp's call feature may be recorded and reviewed by Yelp, potentially including sensitive personal information you share with service providers. Consumers should be aware that using Yelp's click-to-call feature subjects their calls to monitoring.
ConductAtlas has identified this type of provision across 296 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Yelp.