Waze · Waze Terms of Use

$100 Liability Cap

High severity
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What it is

No matter what harm Waze's app causes you — including bad directions leading to an accident — they are only legally required to pay you a maximum of $100.

Consumer impact (what this means for users)

If Waze provides incorrect navigation that contributes to a traffic accident or property damage, this clause limits Waze's financial liability to you to just $100, regardless of the actual harm suffered.

Cross-platform context

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Why it matters (compliance & risk perspective)

For a navigation service that millions of drivers rely on for safety, a $100 liability cap is extraordinarily low and may leave users without meaningful legal recourse if defective routing causes serious harm.

View original clause language
IN NO EVENT WILL WAZE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT PAID BY YOU TO WAZE, IF ANY, DURING THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: This provision implicates California Civil Code §1670.5 (unconscionability doctrine), which courts have applied to void limitation of liability clauses in consumer contracts where the disparity between the cap and potential harm is extreme. The FTC Act Section 5 may apply where the clause functions as a deceptive limitation on consumer remedies. For EU users, the EU Unfair Contract Terms Directive (93/13/EEC) and national implementing legislation may render such caps unenforceable in consumer contracts. (2)

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Applicable agencies

  • FTC
    A $100 liability cap in a free consumer navigation service may constitute an unfair or deceptive practice under FTC Act Section 5 by misleading consumers about the recourse available to them if the service causes harm.
    File a complaint →
  • State AG
    California and other state attorneys general have authority to challenge unconscionable limitation of liability clauses in consumer contracts under state consumer protection statutes.
    File a complaint →

Provision details

Document information
Document
Waze Terms of Use
Entity
Waze
Document last updated
April 29, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003705
Document ID
CA-D-00322
Evidence Provenance
Source URL
Wayback Machine
SHA-256
9736286b6eb08ee4fc6095dc2c91e0601c2ee91260355dbe9284b34928846ee8
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Waze | Document: Waze Terms of Use | Record: CA-P-003705
Captured: 2026-04-28 05:17:41 UTC | SHA-256: 9736286b6eb08ee4…
URL: https://conductatlas.com/platform/waze/waze-terms-of-use/100-liability-cap/
Accessed: May 2, 2026
Classification
Severity
High
Categories

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