Hims & Hers · Hims & Hers Privacy Policy · View original document ↗

AI Chatbot Use in Customer Support

Medium severity Explicitdocumentlanguage Common · 211 of 352 platforms
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Recent governance activity Hims & Hers recorded 2 documented changes in the last 30 days.
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This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Replicate Medium

PRIOR TO ANY USE OF A MODEL, CUSTOMER AND ITS AUTHORIZED USERS WILL MAKE THEIR OWN DETERMINATIONS AS TO THE EFFICACY, ACCURACY, LAWFULNESS, AND APPROPRIATENESS OF THE MODEL OR ANY OUTPUT FOR ANY GIVEN USE.

MyFitnessPal Medium

We use your personal information to improve and enhance our Services, including through the use of various technologies (e.g., business intelligence tools, machine learning systems, and artificial intelligence), personalize content and features to your interests and goals...

Salesforce Einstein Medium

This prevents the LLM from producing "hallucinations" by forcing the model to cite and use trusted, customer-approved sources.

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▸ View Original Clause Language DOCUMENT RECORD
"
In certain cases, you may directly interact with an AI-supported chatbot, agent, or similar communications channel as further detailed in the Hims & Hers Terms and Conditions.

— Excerpt from Hims & Hers's Hims & Hers Privacy Policy

Provision details

Document information
Document
Hims & Hers Privacy Policy
Entity
Hims & Hers
Document last updated
July 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-066649
Document ID
CA-D-00907
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c988ded09cde26ad7361730320c4689ff467340d29b135981d8ab4d8be8c7714
Analysis generated
July 9, 2026 08:00 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Hims & Hers
Document: Hims & Hers Privacy Policy
Record ID: CA-P-066649
Captured: 2026-07-09 08:00:22 UTC
SHA-256: c988ded09cde26ad…
URL: https://conductatlas.com/platform/hims-hers/hims-hers-privacy-policy/provision/CA-P-066649/ai-chatbot-use-in-customer-support/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Hims & Hers's AI Chatbot Use in Customer Support clause do?

The clause states: “In certain cases, you may directly interact with an AI-supported chatbot, agent, or similar communications channel as further detailed in the Hims & Hers Terms and Conditions.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 211 platforms. See the full comparison.

Is ConductAtlas affiliated with Hims & Hers?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Hims & Hers.