Venmo · Venmo User Agreement · View original document ↗

PayPal Liability Capped To Direct Damages

High severity High confidence Explicitdocumentlanguage Common · 288 of 352 platforms
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This analysis describes what Venmo's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

By capping recovery at direct damages in any circumstance, the clause prevents users from recovering amounts beyond their direct out-of-pocket loss regardless of the nature or severity of PayPal's conduct.

Consumer impact (what this means for users)

Your ability to recover from PayPal is capped at the actual amount of direct damages you suffered, regardless of the circumstances.

How other platforms handle this

Leonardo AI Medium

If our Platform is not ordinarily used for personal, household or domestic use, our liability for a breach of your Consumer Law Rights is limited to either resupplying our Services, or paying the cost...

ActiveCampaign Medium

If you knowingly misrepresent that any activity or material on our Services is infringing, you may be liable to ActiveCampaign for certain costs and damages.

Netflix Medium

The Netflix service and/or some of the Netflix content may not be available at any time as a result of events beyond our reasonable control...we will not be held liable should such events occur.

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▸ View Original Clause Language DOCUMENT RECORD
"
Our liability to you or any third parties in any circumstance is limited to the actual amount of direct damages.

— Excerpt from Venmo's Venmo User Agreement

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Venmo User Agreement
Entity
Venmo
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-024343
Document ID
CA-D-00113
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
3f71469ba50d3f12332c85c012da7b5a3441a2eb6efcb4db4b85ce1d7d7f9c87
Analysis generated
July 9, 2026 05:54 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Venmo
Document: Venmo User Agreement
Record ID: CA-P-024343
Captured: 2026-07-09 05:54:40 UTC
SHA-256: 3f71469ba50d3f12…
URL: https://conductatlas.com/platform/venmo/venmo-user-agreement/provision/CA-P-024343/paypal-liability-capped-to-direct-damages/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Venmo's PayPal Liability Capped To Direct Damages clause do?

By capping recovery at direct damages in any circumstance, the clause prevents users from recovering amounts beyond their direct out-of-pocket loss regardless of the nature or severity of PayPal's conduct.

How does this clause affect you?

Your ability to recover from PayPal is capped at the actual amount of direct damages you suffered, regardless of the circumstances.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 288 platforms. See the full comparison.

Is ConductAtlas affiliated with Venmo?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Venmo.