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Users with gross monthly income below 300% of the federal poverty guidelines are entitled to a waiver of arbitration filing, administrative, and provider fees, but not arbitrator fees, upon submission of specified income documentation. The documentation requirements differ for California and non-California disputes.
This analysis describes what Uber's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes an income-based fee waiver mechanism for arbitration costs, with the waiver available upon submission of AO 240 or a qualifying declaration. The exclusion of arbitrator fees from the waiver means that even qualifying users may face costs associated with the arbitrator's compensation depending on the arbitration provider's rules.
Users whose gross monthly income is below 300% of the federal poverty guidelines may request a waiver of arbitration filing and administrative fees by submitting income documentation to the arbitration provider; arbitrator fees are not covered by this waiver. California users must submit a sworn declaration of monthly income and household size, while non-California users must submit AO 240 or an equivalent declaration.
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"If you have a gross monthly income of less than 300% of the federal poverty guidelines, you are entitled to a waiver of arbitration fees and costs, exclusive of arbitrator fees. If you believe that you meet the requirements to obtain a fee waiver, and your demand for arbitration arises outside of California, then you may request a fee waiver only by submitting to the arbitration provider AO 240, Application to Proceed in District Court Without Prepaying Fees or Costs, or a declaration under oath containing all the information required by AO 240; if your demand for arbitration arises in California, then you must submit a declaration under oath providing your monthly income and the number of persons in your household.Excerpt from Uber's Terms of Use
REGULATORY LANDSCAPE: Arbitration fee waiver provisions interact with the FAA's requirement that arbitration not be prohibitively expensive, as established by the Supreme Court's guidance that arbitration costs must not effectively preclude access to the forum. The income threshold of 300% of federal poverty guidelines is a specific eligibility criterion that may be evaluated by courts assessing whether the arbitration is prohibitively expensive for individual claimants. GOVERNANCE EXPOSURE: Low. The fee waiver provision demonstrates an effort to address cost-based access concerns, though the exclusion of arbitrator fees from the waiver creates a residual cost exposure for qualifying users. Arbitrator fees can be substantial depending on the provider and claim complexity. JURISDICTION FLAGS: California requires a different documentation process, and compliance teams should verify that the California-specific declaration process is operationally implemented and communicated to users. Courts evaluating whether arbitration is prohibitively expensive may assess the totality of costs including arbitrator fees not covered by the waiver. CONTRACT AND VENDOR IMPLICATIONS: Arbitration providers engaged by Uber should be assessed for their fee waiver processing procedures and compliance with the documentation requirements specified in this provision. COMPLIANCE CONSIDERATIONS: Uber and its arbitration providers should maintain documented procedures for processing fee waiver requests and verifying income documentation under both the California and non-California tracks. Disputes arising before an arbitrator is appointed over fee obligations are subject to a separate three-arbitrator panel process funded by Uber per the terms.
This provision establishes an income-based fee waiver mechanism for arbitration costs, with the waiver available upon submission of AO 240 or a qualifying declaration. The exclusion of arbitrator fees from the waiver means that even qualifying users may face costs associated with the arbitrator's compensation depending on the arbitration provider's rules.
Users whose gross monthly income is below 300% of the federal poverty guidelines may request a waiver of arbitration filing and administrative fees by submitting income documentation to the arbitration provider; arbitrator fees are not covered by this waiver. California users must submit a sworn declaration of monthly income and household size, while non-California users must submit AO 240 or …
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